Systems Engineer - SaaS

Role Summary

Designs, modernizes, and migrates CRM platforms in large enterprise environments
Combines deep Salesforce technical expertise with systems engineering and enterprise integration
Focuses on Data Cloud, Agentforce, and large-scale CRM replacement programs
Leads and supports Microsoft Dynamics to Salesforce (and vice-versa) replacement and porting initiatives
Integrates Salesforce with backend ERP systems using modern integration patterns and middleware
Operates in environments where governance, reliability, and auditability are critical

Key Responsibilities

• Systems Engineering and Platform Development
• Design, build, refactor, and remediate Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, and configuration
• Stabilize and modernize complex, highly customized Salesforce orgs
• Rationalize data models, automation, and security to support scale and governance
• Align solutions with Salesforce architectural best practices and enterprise standards
• CRM Porting and Platform Replacement (Microsoft Dynamics to Salesforce)
• Analyze Dynamics entities, workflows, and integrations and map them to Salesforce equivalents
• Design and execute data migration strategies, including transformation, validation, and reconciliation
• Rebuild business logic, automation, and user experiences to achieve functional parity
• Support cutover planning, parallel runs, and post-migration stabilization
• Enterprise Architecture and ERP Integration
• Design and implement integrations between Salesforce and backend ERP systems such as SAP and finance platforms
• Use MuleSoft and related middleware for API-led connectivity and orchestration
• Work with REST/SOAP APIs, Platform Events, Change Data Capture (CDC), and ETL pipelines
• Define system-of-record boundaries, data ownership, and transactional integrity
• Data Cloud, Agentforce, and AI-Enabled Automation
• Design and implement Salesforce Data Cloud ingestion, harmonization, and activation patterns
• Enable Agentforce-driven workflows and intelligent agents within Salesforce-centric processes
• Integrate Salesforce data and workflows into Tessera’s multi-agent AI platform
• Support modernization efforts involving fragmented data and legacy CRM implementations
• Customer and Delivery Collaboration
• Act as a hands-on technical contributor during enterprise CRM modernization programs
• Collaborate with architecture, integration, AI, and delivery teams
• Communicate technical risks, tradeoffs, and design decisions to executive stakeholders
• Travel to customer sites to support critical milestones
• Ownership and Operational Excellence
• Own production-grade solutions in regulated, mission-critical environments
• Balance speed with auditability, reliability, and long-term maintainability
• Contribute to internal best practices for CRM migration and Salesforce architecture

Technical Skills

• Strong hands-on experience with Apex, LWC, Flows, and declarative automation
• Deep understanding of Salesforce data models, security architecture, and governor limits
• Experience across Sales Cloud, Service Cloud, and Salesforce Platform
• Strong understanding of CRM data modeling, workflow migration, and user experience parity
• Hands-on experience with integration and middleware (MuleSoft or equivalent)
• Experience integrating Salesforce with backend ERP systems such as SAP
• Knowledge of Salesforce Data Cloud ingestion and activation patterns
• Exposure to Agentforce or AI-driven workflow automation
• Familiarity with cloud and infrastructure (AWS, Azure, or GCP)
• Awareness of observability, logging, monitoring, and secure deployment practices

Required Qualifications

• 3–7+ years of experience in Salesforce systems engineering or technical consulting
• Strong hands-on Salesforce development experience
• Experience supporting CRM migration or large-scale modernization programs
• Ability to operate effectively in complex, ambiguous enterprise environments
• Strong communication skills across technical and executive audiences
• Willingness to travel (primarily U.S.)

Preferred Qualifications

• Salesforce Certified Technical Architect (CTA) or progress toward CTA
• Salesforce Application Architect and/or System Architect certifications
• Hands-on experience with Salesforce Data Cloud and Agentforce
• Experience integrating Salesforce with ERP systems in regulated environments

Compensation Range

$120K - $180K