Systems Engineer, Relay Product and Tech

About the role

Description Relay Product & Tech (RPT) builds the products and technologies that drive Amazon's middle mile network. Our tools are used by Amazon ops and tech teams and external carriers and drivers to enable Amazon and shippers to haul loads safely, reliably, and sustainably at the lowest cost at a global scale. Our teams are global, with over 780 employees across North America, Europe, and India. As a Systems Engineer on our team, you will develop and maintain automation solutions that protect Customers, Carriers, Drivers, and Amazon globally.

Responsibilities

• Lead the end-to-end development of automation workflows, including design, development, testing, launch, and continuous improvement
• Leverage AI knowledge to enhance workflow designs and improve investigator productivity through AI-driven solutions
• Develop deep expertise as a subject matter expert in specific focus areas, serving as the technical point of contact for your team
• Troubleshoot and debug complex technical systems across distributed environments, identifying root causes and driving resolution
• Create and maintain automation that simplifies workloads at scale, reducing manual effort and improving accuracy
• Create and maintain operational documentation, runbooks for automation workflows
• Partner with Product, Tech, and Operations teams to identify automation opportunities and translate business requirements into technical solutions
• Maintain system health, identify risks, and proactively resolve issues to ensure reliability and performance of automation systems

Requirements

• 2+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience
• 2+ years of complex Excel VBA macros writing experience
• Bachelor's degree or equivalent
• Experience defining requirements and using data and metrics to draw business insights
• Experience with SQL or ETL
• Knowledge of data visualization tools such as Quick Sight, Tableau, Power BI or other BI packages

Qualifications

• 2+ years of software development, or 1+ years of systems engineering experience
• Experience troubleshooting and debugging technical systems, or experience in development or technical support
• Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences

Skills

• Generative AI and Agentic systems expertise

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Pay

The base salary range for this position is $80,200.00 - $97,600.00 USD annually.

Schedule

Not specified.