Systems Engineer Internship

Qualifications

• Current junior or senior at Coe College, Cornell College, Kirkwood Community College, or Mount Mercy University
• Major in Computer Science or related field
• Motivational assessment: Achievement or Affiliation
• Personality assessment: Adapted C&S and Natural C&S

Schedule & Pay

• 9-week summer internship: June 1 – July 31
• 30 hours per week
• Pay: $14.50 per hour

Training Programs

Kaseya University

An online training platform that teaches the basics of IT management, cybersecurity, and the software tools EnCompass uses to support clients.

• Step-by-step explanations – Lessons avoid heavy jargon and explain things in plain language, so you can understand what the tools do and why they matter.
• Short, focused modules – You learn in small pieces, which makes it easier to absorb new ideas without feeling overwhelmed.
• Real examples – Training shows how IT teams use these tools in everyday situations, helping you connect the dots between learning and real work.

Why it matters for your internship:

• You understand the tools EnCompass uses – Kaseya products (like remote monitoring, ticketing, and automation tools) are common in managed IT.
• You become more helpful, faster – With a basic understanding of the tools, you can assist with simple tasks, ask better questions, and understand what the team is doing.
• You build confidence – Instead of guessing or feeling lost, you have a structured place to learn at your own pace.
• You gain résumé-ready skills – Kaseya tools are widely used in the IT industry, so this training gives you experience that carries beyond your internship.

Bigger benefits for your future:

• Shows initiative – Completing training demonstrates that you’re motivated and willing to learn.
• Builds a foundation for technical roles – Even if you’re not technical now, this gives you a starting point for IT, cybersecurity, or support roles.
• Helps you speak the language of IT – You learn the terms and concepts that make technical conversations easier to follow.

Microsoft Learn

Helps you understand the tools and ideas that EnCompass and many other IT companies use. Lessons are designed to be clear, visual, and beginner-friendly.

• Short, simple lessons – Concepts are broken into small pieces, so you never feel overwhelmed.
• Hands-on practice – Many modules let you try things in a safe, guided environment.
• Real-world examples – You see how technology is used in everyday business situations, not just theory.
• Choose your own path – You can explore topics that interest you, like cybersecurity, cloud basics, or productivity tools.

Why it matters for your internship:

• Helps you understand the tools EnCompass uses – Microsoft products like Azure, Microsoft 365, and security tools are common in managed IT work.
• Builds confidence – You can learn at your own pace, which makes technical topics feel less intimidating.
• Makes you more helpful, faster – With a basic understanding of Microsoft tools, you can contribute sooner and ask better questions.
• Strengthens your résumé – Microsoft Learn badges show employers that you’ve completed real training from a major tech company.

Benefits for your future:

• Shows initiative – Completing modules demonstrates motivation and curiosity.
• Gives you a foundation for IT or cybersecurity roles – Even if you’re not technical yet, this builds the basics.
• Helps you speak the language of tech – You learn common terms and ideas that make technical discussions easier to understand.

ThreatLocker University

Designed so anyone—even without IT experience—can understand the basics of cybersecurity tools. Lessons explain concepts step-by-step, using simple examples and short modules.

• Easy, beginner-friendly learning – Helps an intern get comfortable with security ideas that might otherwise feel overwhelming.
• Builds real, job-ready skills – You learn how to navigate ThreatLocker’s platform, which is used by many IT service companies.
• Hands-on practice without risk – The platform lets you explore features safely, so you can learn by doing without worrying about breaking anything.
• Clear learning paths – Content is organized into “learning plans,” so you always know what to do next.
• Free and accessible – Anyone can create an account at no cost.

Why it matters for your internship:

• You understand the tools EnCompass relies on – EnCompass uses cybersecurity tools to protect clients.
• You can contribute more quickly – With foundational knowledge, you feel more confident asking questions and helping with tasks.

Why it matters for you:

• Gives you a head start – Instead of waiting months to “pick things up,” you get a guided, friendly introduction to cybersecurity.
• Makes your internship smoother, more enjoyable, and more valuable.