Systems Engineer II (Santa Clara, CA)

About the role

When you join the team at Cordis, you become part of an inspiring mission to save lives, impacting millions of people and broadening access to life-saving cardiovascular and endovascular technology. As a global leader for over 60 years, we are dedicated to being the heart of innovation to transform cardiovascular care. At Cordis, we're teammates, not just employees. We embrace an empowered and one-team culture where teammates are inspired to unleash their full potential. With diverse teams on a global scale, we believe the richness of our experiences and backgrounds enhances the careers of our teammates, the service to our customers, and ultimately, the lives of our patients. If you love a challenge and are ready to have a direct, transformative and positive impact on the lives of millions, then Cordis is just the place for you. We are the people behind the people who keep saving lives.

Responsibilities

• The IT Systems Support Engineer is a hybrid role that combines customer-facing technical support with backend Microsoft systems administration, supporting end users through hands-on troubleshooting, ticket resolution, and onsite assistance while maintaining and improving enterprise systems such as SCCM/MECM, Intune, and other Microsoft endpoint management tools.
• Provide advanced technical support for desktops, laptops, mobile devices, printers, and enterprise applications.
• Serve as a primary face-to-face support resource, ensuring exceptional customer service.
• Respond to and resolve tickets in the ITSM system (e.g., ServiceNow) with thorough documentation.
• Train and guide end users on best practices and efficient use of technology.
• Troubleshoot software, hardware, and connectivity issues with a high degree of professionalism.
• Administer and maintain SCCM/MECM, including deployments, imaging, patch management, and compliance baselines.
• Support Microsoft endpoint environments including Intune, Active Directory, Group Policy, Office 365, and related technologies.
• Assist with backend configuration, updates, and system health monitoring.
• Collaborate with senior engineers to optimize systems, automate tasks, and improve reliability.
• Participate in the design and rollout of technical solutions and infrastructure improvements.
• Configure, deploy, and maintain workstations, mobile devices, and peripherals.
• Maintain accurate asset inventory and manage device lifecycle processes.
• Support OS upgrades, application updates, and security patching.
• Escalate complex issues to senior team members when needed.
• Identify recurring problems and recommend long-term solutions.
• Stay current on evolving technologies to help modernize end-user computing environments.
• Contribute to documentation, SOPs, and process improvements.

Qualifications

• Required: 3+ years of hands-on IT support or systems administration experience with a Bachelor's degree; or equivalent education and experience; or an advanced degree with no previous professional experience.
• Preferred: Strong knowledge of Windows OS, Microsoft Office 365, and enterprise application support.
• Preferred: Experience with SCCM/MECM administration (deployments, patching, imaging).
• Preferred: Familiarity with Intune, Active Directory, Group Policy, and basic networking.
• Preferred: Demonstrated ability to deliver exceptional customer service in a face-to-face environment.
• Preferred: Strong troubleshooting and problem-solving skills.
• Preferred: Excellent written and verbal communication.
• Preferred: Experience supporting 200+ devices in a corporate environment.
• Preferred: Certifications such as CompTIA A+, Network+, MD-100/101, Microsoft MDAA, or Cisco CCNA.
• Preferred: Prior experience with enterprise ticketing systems (e.g., ServiceNow).