Systems Engineer, Endpoint

About the role

WHOOP is building a deeply technical IT organization and is looking to add a Systems Engineer focused on endpoint engineering. As WHOOP evolves from a consumer tech company into a personal health company, it is imperative to secure our fleet of endpoints while also enabling a frictionless employee experience. Doing both of those things well requires deep technical expertise, creativity, and a remarkably high bar for the quality of experience you'll push onto your colleagues. We need this role to work across both Mac and Windows ecosystems. Applicants should have top quartile expertise in at least one ecosystem.

As an early member of a growing and highly dynamic team, candidates must be ready and excited to take on significant responsibility, embrace ambiguity, and help define what world-class IT Security capabilities look like at WHOOP. This role will collaborate closely with Security, Risk & Compliance, Software and Hardware Engineering, Business Systems, IT, and more. This is a high-impact role with a broad scope, and we have a mountain of work to accomplish. We want to attract someone who is motivated by the challenge and energized to solve tricky problems with the best tools available.

Responsibilities

• Manage our Mac and Windows fleets end-to-end
• Craft a frictionless device lifecycle from unboxing to disposition
• Implement and manage robust security policies in line with strict HIPAA standards
• Manage the way we patch endpoint vulnerabilities in line with our committed SLAs
• Engineer processes to do the things above in a way that minimizes employee friction and workflow disruption
• Mentor colleagues to develop their endpoint skills & capabilities
• Eliminate root causes of IT support tickets and manual IT toil
• Contribute meaningfully in helping us build AI-first IT operations
• Develop monitoring, observability, and reporting capabilities
• Communicate proactively and clearly with employees and business partners, ensuring alignment and transparency around our plans and the trade-offs we're making

Qualifications

• Proven experience working on technically innovative systems and processes from the ground up
• Strong engineering and programming skills to enable automation and custom solutions
• Hands-on administration experience with MDMs and experience managing large fleets of computers and other corporate-owned devices
• Experience contributing to large-scale implementations and/or migrations of critical IT systems
• Experience developing AI solutions to improve productivity or employee experience
• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
• Strong judgment in prioritization and solution design, balancing impact and maintenance costs
• Ability to work independently and take initiative in a rapidly changing environment
• A demonstrated employee-first mindset, actively listening and engaging with users and making their lives better

Pay

The U.S. base salary range for this full-time position is $105,000-$145,000, plus benefits and a generous equity package. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. Total compensation will depend on the candidate's specific qualifications, expertise, and alignment with the role's requirements.