Systems Engineer – Broadcast/IP/Cloud/Zixi/MCR

About the role

We are seeking a highly skilled Senior Systems Engineer with expertise in Broadcast, IP, Cloud, and Zixi technologies to support the operational backbone of the MTN-TV Service and its IP content distribution platform. This is a hands-on, visible technical role where you’ll be responsible for systems integration, installation, troubleshooting, and live content delivery operations.

Responsibilities

• Live TV Operations Support
  • Prepare and manage live signal delivery across various connectivity types (Internet, EVPL, P2P, MPLS).
  • Configure and test devices prior to scheduled broadcasts.
  • Monitor live feeds, troubleshoot technical issues, and ensure uninterrupted broadcast delivery.
  • Provide on-call/on-site support during technical issues and be available on weekends during critical live broadcast events.
• Zixi Cloud Streaming Operations
  • Manage end-to-end Zixi-based streaming operations.
  • Configure, test, and deploy IP stream packages.
  • Serve as the primary technical contact with Zixi for support, upgrades, and feature rollouts.
  • Maintain Zixi server clusters; escalate issues and resolve bugs proactively.
• Playout & Infrastructure Support
  • Configure and maintain servers, streaming applications, receivers, and connectivity for programming continuity operations.
  • Troubleshoot video/audio signals, software, and hardware components.
  • Document workflows, system diagrams, follow and enforce SOPs to reduce service disruptions.
• Team Leadership & Development
  • Mentor and guide junior engineers and operational staff.
  • Foster a culture of collaboration, innovation, and continuous improvement.
• Technology & Innovation
  • Lead or support the deployment of new technologies, upgrades, and infrastructure migrations.
  • Evaluate and implement emerging technologies, including 5G, cloud platforms, and AI-driven tools.
• Quality Assurance & Compliance
  • Ensure compliance with industry standards (e.g., Closed Captioning, DVB Subtitles).
  • Implement monitoring and QA techniques for consistent, high-quality service delivery.
• Satellite Delivery Operations
  • Operate and maintain satellite compression head ends.
  • Collaborate with satellite capacity teams and vendors.
  • Plan and lead technical initiatives, manage requirements, and define system workflows.
• IT/IP Integration
  • Design, implement, and document the IT architecture supporting video acquisition, processing, and distribution.
  • Integrate third-party systems including servers, firewalls, transcoders, and cloud services.
• Systems Planning & Delivery Support
  • Contribute to cross-functional planning and discussions around satellite and terrestrial delivery.
  • Support procurement of hardware, software, and services for IT-related operations.

Qualifications

• 5 years of experience in IT networking and applications, ideally within the broadcast or streaming media industry.
• Bachelor of Science degree in Computer Science, Information Technology, Engineering or a related field.
• Strong knowledge of encoding formats (MPEG-2, H.264, HEVC, AV1), multiplexing (SPTS, MPTS), and transport protocols (UDP, RTP, IGMP, RTMP).
• Hands-on experience with satellite delivery components: modulators, uplink/downlink systems, IRDs (e.g., Synamedia D9800, Sencore Impulse 400D), antennas, LNBs, and conditional access systems (PowerVu, Verimatrix, BISS-1/E).
• Industry certifications in broadcast tech, cloud platforms, or project management (e.g., PMP).
• Hands-on experience with Zixi ZenMaster and cloud-based streaming operations.
• Exceptional communication skills with the ability to explain complex technical concepts to non-technical stakeholders with a client-focused attitude.
• Ability to stay current with evolving broadcast and streaming technology trends.
• Excellent organizational skills and the ability to manage multiple projects.
• Familiarity with budgeting and cost management for technology initiatives.
• Motivated, goal oriented, persistent and a skilled negotiator.
• Ability to negotiate and liaise with customers.
• Proficiency in MS Office applications.
• Excellent customer service skills.