Systems Engineer

About the Role

We are seeking a highly skilled and motivated Operations Engineer to join our team. This individual will provide ongoing support and maintenance of 24x7 real-time transaction processing platforms, ensuring the stability, performance, and reliability of the platform. The Operations Engineer will perform troubleshooting, system monitoring, and process optimization, playing a key role in production support and collaboration with cross-functional teams.

Responsibilities

• Provide Tier 1 and 2 production support for real-time transaction processing platforms, troubleshooting issues, managing system health, and coordinating with Tier 3 Support, development, and QA teams for resolution.
• Support onsite during a 24x7 on-call rotation for Scientific Games Lottery and Interactive-based production systems.
• Assist in new system implementation, including builds, system performance analysis, and integration testing.
• Provide onsite support during system implementations and overhauls.
• Continuously monitor system performance, including database health, server utilization, and transaction flow to ensure optimal uptime and reliability.
• Install and configure operating systems (Windows, Linux – Ubuntu, RedHat) and manage their lifecycles.
• Schedule and install Windows and Linux operating system patches.
• Manage SSL certificates.
• Automate common tasks using Bash scripting, Ansible, and Python to improve operational efficiency.
• Diagnose and resolve issues related to system performance, database optimization, transaction failures, or server anomalies.
• Investigate root causes of problems and implement preventative measures.
• Monitor server performance to identify problems and adjust to improve performance.
• Collaborate with cross-functional teams (e.g., Tier 3, UAT testers, QA, and developers) to resolve platform issues and implement enhancements.
• Provide technical documentation and detailed status updates to stakeholders.
• Perform routine database maintenance tasks (e.g., query optimization and backups) and troubleshoot PostgreSQL database-related issues.
• Identify performance bottlenecks and implement tuning strategies to ensure scalability.
• Maintain clear and concise documentation for troubleshooting steps, platform configurations, and process automation.
• Prepare regular reports on system performance, incidents, and resolutions.
• Create, maintain, and update troubleshooting procedures, knowledge base articles, and technical bulletins.
• Communicate technical incident details to business customers.
• Handle user access and identity management tasks related to SAML-based SSO, including onboarding new users, granting or revoking access, and troubleshooting access-related issues.

Requirements

• Minimum 2 years of experience in a Tier 2 or similar technical support role.
• Proven ability to diagnose and resolve technical issues in a fast-paced, high-pressure environment.
• Proficiency in Bash scripting and Ansible for automation and troubleshooting.
• Strong understanding of Ubuntu Linux, including system administration and configuration.
• Hands-on experience with PostgreSQL for database queries, optimization, and issue resolution.
• Competence in Python for scripting, debugging, and automation tasks.
• Knowledge and experience working with infrastructure virtualization (VMWare) and Storage Area Networks (SAN).
• Analytical mindset with the ability to approach problems methodically and propose innovative solutions.
• Experience working with system logs, monitoring tools, and debugging processes.
• Excellent verbal and written communication skills for technical documentation and user interactions.
• Ability to explain complex technical concepts clearly to non-technical users.

Qualifications

• Associate degree in a related field of study required; bachelor's degree preferred.
• Familiarity with cloud platforms (Private Cloud, AWS, GCP, or Azure).
• Knowledge of containerization tools (e.g., Podman or Docker) and orchestration platforms (e.g., Kubernetes).
• Experience with monitoring tools (e.g., Zabbix, Prometheus, New Relic).
• Familiarity with Git and version control systems.
• Windows Server (2022) administrative experience.
• Experience with Postgres, SQL Server, MySQL, and/or Oracle.
• Ability to create scripts in Python, Bash, Linux, PowerShell, or other languages.
• Relevant certifications, such as Linux Professional Institute Certification (LPIC) or PostgreSQL certifications.
• Excellent system and network troubleshooting skills.
• Hands-on experience implementing Windows and Linux Server-based server architectures.
• Experience in the lottery and gaming industry is a strong asset.

Pay

$110,000 + 5% annual bonus.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities including close and distance vision, and the ability to adjust focus while working with computer and business equipment.