Systems Engineer

Saas Application Support

Assist in the administration and support of Saas applications like Office 365, AWS, Google Workspace, Slack, Dropbox, Teams, Jamf, Intune, user endpoint device management, ensuring they are running smoothly and securely. Provide technical support to end-users and address any issues related to Saas applications.

System Maintenance

Perform routine maintenance, updates, and patches on servers, operating systems, and cloud-based systems to ensure compliance and security standards are met.

Cloud System Support

Assist in the provisioning and configuration of cloud-based systems, ensuring they adhere to defined security standards. Support cloud automation workflows to optimize efficiency.

Business Application Integration

Support the integration between Saas applications and other IT systems to ensure seamless data flow and interoperability. Collaborate with the team to troubleshoot and resolve integration issues.

Endpoint Management

Assist in the management of user endpoints, including the administration of MDM solutions such as JAMF and Intune. Ensure that endpoints are configured to meet security and compliance standards.

AV Conferencing Support

Help provide tier 2 support for audiovisual (AV) conferencing system incidents, including the setup, configuration, and troubleshooting of conference rooms.

Documentation

Manage accurate documentation of system configurations, procedures, and troubleshooting. Contribute to the preparation of regular reports on system performance and incidents.

Collaboration

Work closely with senior engineers and other IT teams to support the organization's IT infrastructure and Saas applications. Contribute to team efforts in implementing new technologies and system upgrades.

Continuous Learning

Stay updated with industry trends, emerging technologies, and best practices related to IT systems and Saas. Seek opportunities to improve skills and knowledge in relevant areas.

Required Qualifications

• Bachelor's Degree (4-year) in Computer Science, Information Systems, or a related field
• 2-4 years experience in the IT field
• Experience in Office 365
• Proficiency in Active Directory
• Basic knowledge of scripting languages such as PowerShell, Python, or similar
• Hands-on experience with MDM solutions like JAMF or Intune
• Familiarity with IT infrastructure systems including Windows/Linux servers, Microsoft and Apple operating systems
• Basic knowledge of cloud platforms (e.g., AWS, Azure, GCP) and Saas platforms (e.g., Teams, Zoom)
• Understanding of security principles such as identity and access management, encryption, and vulnerability
• Strong problem-solving skills and the ability to troubleshoot technical issues
• Good communication and interpersonal skills to work effectively with team members and end-users
• Ability to work independently and as part of a team in a dynamic environment
• Relevant certifications (e.g., ITIL V4, JAMF, Microsoft Certified: Azure Administrator)
• Experience in Intune and/or JAMF
• Basic knowledge of SharePoint and Atlassian
• Familiarity with AV systems and conference room equipment

Payscale

$82,924.00 - $136,500

Bonus

This position is eligible for a bonus under the current bonus plan requirements.

Benefits

• Full-time: Medical, dental and vision insurance, paid holidays, vacation and sick time, company-paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.