Systems Development Engineer, Amazon Core Search

About the role

Amazon.com’s Search org is looking for an engineer to join our team. Search Operations is a follow-the-sun team distributed over two worldwide locations and is responsible for running one of the Internet's largest search infrastructures that powers Amazon’s retail websites.

Key job responsibilities

• Operational Excellence: Protect the Search customer experience and eliminate operational load. Mitigate, resolve high severity events and prevent their recurrence by owning the post-incident analysis process. Lead efforts to improve the customer experience by maximizing availability, quality, and performance. Use a well-established Operational Excellence program to identify and drive resolution of cross-service and inter-service issues, review operational metrics, and investigate Service Level Objective (SLO) breaches.
• Systems Development: Develop and own innovative software solutions. Automate incident response workflows, assist engineers on call with root-causing of high severity events, and present mitigation options. Continuously automate processes through our operational excellence program, pager load budgeting system, and top root causes evaluation.
• On-Call Responsibility: Operate a follow-the-sun on-call rotation with a frequency of one week on-call in every four to five weeks. Represent Search during large scale events in production, lead and coordinate calls to quickly mitigate customer impact.

Career Growth

We care about your career aspirations. We want you to grow and progress in Amazon. We will facilitate your growth through an increase in scope of the projects you work on over time, and that can also include working on projects for partner teams to experience new, and interesting challenges.

Basic Qualifications

• Experience in automating, deploying, and supporting infrastructure
• Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
• Experience with Linux/Unix

Preferred Qualifications

• Bachelor's degree in a related field

Company Information

• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• Learn more about our benefits at https://amazon.jobs/en/benefits.