Systems Control Center Operator

Facilities Management (FM) at the University of Virginia is seeking a Systems Control Center (SCC) Operator to join our 24/7 operations team. The SCC plays a critical role in monitoring and maintaining the integrity of essential systems across Academic, Housing, and UVA Health facilities. This position supports the university’s physical infrastructure and engineering systems, ensuring facilities remain safe, functional, and aligned with operational needs. It is a hands-on role with opportunities to grow through additional training and experience.

About the role

Applicants must have shift work availability on rotating days, to include some weekends and holidays. This position is eligible for shift differential.

Responsibilities

• Monitor Building Automation (BAS), fire and life safety, HVAC, energy management, and other mission-critical systems.
• Notify and coordinate with internal and external responders using multiple communication platforms.
• Apply sound judgment and decision-making in both routine and emergent situations.
• Receive, prioritize, and facilitate resolution of service requests from customers and the organization.
• Collaborate with peers, senior operators, supervisors, and the Systems Control Manager on complex issues.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent. A minimum of two (2) years of technical experience may be considered in lieu of diploma or equivalent.
• A minimum of two (2) years of experience analyzing and troubleshooting technical systems.
• Prior work experience in a customer service-oriented environment is essential.
• Excellent interpersonal, written, and verbal communication skills with customers and colleagues.

Preferred Qualifications

• Associate's degree in a technical field.
• Ability to read and understand system graphics and block diagrams.
• Proficiency with Microsoft Office.
• Two (2) years of experience troubleshooting in a technical field and one (1) year of professional experience.
• Experience with HVAC, Metasys, WebCtrl, or other Building Automation Systems.

The selected candidate will need to complete required background checks prior to the start date of the position.

Pay

Anticipated hiring range: $26.00 - $30.00 per hour ($54,080 - $62,400 annually).

Benefits

• 22 days of paid time off, increasing with service.
• 13+ paid holidays each year, in addition to paid time off.
• Parental and Community Service Leave.
• Health plan with options to meet healthcare and financial needs.
• Retirement through the Virginia Retirement System.
• Tuition and professional development benefits.
• Employee wellness program featuring activities to earn up to $500/year.

Physical Demands

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.