Systems Configuration Analyst - Electronic Health Record (EHR)

Job Description

The EHR Department at HealthRIGHT 360 is seeking a detail-oriented and analytical professional with strong comprehension skills and an interest in Electronic Health Record (EHR) systems. This individual is a systems thinker who enjoys working with multiple stakeholders to translate operational and clinical requirements into effective EHR configurations and workflows.

Primary Responsibilities

• Configure, build, and maintain Welligent EHR components, including forms, assessments, screening tools, templates, and related workflows, in accordance with program requirements and Compliance standards.
• Update and maintain Welligent configuration documentation, reference materials, and internal knowledge resources.
• Test and validate Welligent configuration changes and system functionality, including regression testing following updates.
• Assist with troubleshooting Welligent configuration-related issues and provide support for post-change stabilization.
• Affirm that Welligent configurations align with county, state, and organizational regulatory requirements.
• Aid in the development, implementation, and maintenance of other Welligent system applications as needed.

Epic EHR Configuration Support

• Build and updates to Epic such as forms, navigators, templates, questionnaires, preference lists, and other configuration components.
• Learn and apply Epic configuration standards and best practices while translating defined operational or clinical requirements into system build changes.
• Participate in testing activities related to Epic configuration for system updates and enhancements.
• Aid in validating Epic configuration changes and identifying potential issues prior to release.
• Aid in maintaining Epic configuration documentation, including build notes, workflow descriptions, and internal reference materials.
• Aid in configuration and maintenance of assigned Epic application modules under the guidance of Epic Support analysts.
• Follow established processes to ensure Epic configurations align with operational best practices, organizational policies and procedures, and Compliance standards.

Documentation, Compliance & Collaboration

• Organize and maintain EHR-related electronic documentation, including configuration references, forms, and historical records.
• Convert and manage documentation in accessible formats (e.g., PDFs) to support staff access across multiple modalities.
• Collaborate with cross-functional teams to gather requirements and communicate configuration updates.
• Effectively engage with a remote team and work independently in a predominantly remote environment.

Education And Knowledge, Skills And Abilities

• 2+ years experience with EHR/EMR or CMS Systems (Welligent and/or Epic preferred).
• 1+ years of systems troubleshooting and/or configuration experience.
• High School diploma/GED required.
• Think and act strategically around process and efficiency.
• Maintain a positive work atmosphere with a culture of respect for others.
• Confidence in learning new systems and a desire to tackle problems when they arise.
• Aptitude for multi-tasking and juggling concurrent projects following through to completion.
• Critical thinking and strong problem-solving skills.
• Strong initiative, enthusiasm, and willingness to pitch in whenever needed.
• Communicate clearly to the EHR and clinical teams and provide support as needed.
• Desire to be on a supportive, community-focused team that prioritizes providing high quality of work, accountability, and follow-through.
• Exceptional time management capability, organizational skills, and attention to detail.
• Proficiency in Microsoft and Office applications (Word, Excel, Outlook, etc.).