Systems & Cloud Infrastructure Engineer

About the role

Position Summary: The Systems and Cloud Infrastructure Engineer keeps the company's Azure infrastructure, networks, and site connectivity secure, reliable, and well documented. You will handle hands-on engineering and administration, serve as the escalation point for complex infrastructure issues, and act as the technical owner for work delivered by managed service providers. Working with teams across Digital Technology, Cybersecurity, and Operations, you will balance daily operations with project delivery and long-term improvements.

Responsibilities

• Azure and Systems Administration
  • Administer Azure virtual machines, storage, networking, backups, and monitoring.
  • Track availability, capacity, and performance, and drive issues to resolution.
  • Manage server patching, configuration, backup, recovery, and lifecycle tasks.
  • Keep Azure configurations secure and aligned with cybersecurity standards.
  • Support modernization, migration, and cloud optimization projects.
• Network and Connectivity
  • Administer and troubleshoot routers, switches, firewalls, wireless networks, and VPN connections.
  • Support Cato SASE connectivity for users, offices, and construction sites.
  • Work with telecom, internet, and managed service providers to resolve outages.
  • Maintain network configurations, inventories, and diagrams.
  • Support network upgrades, office openings, and relocations.
• Construction Site Technology
  • Support job site technology, including Starlink, site trailers, routers, switches, wireless access, and kiosks.
  • Plan, deploy, and validate site technology with Operations and outside providers.
  • Confirm field deployments meet standards for connectivity, security, and documentation.
  • Provide escalation support for complex site connectivity issues.
• Managed Service Provider Oversight
  • Act as the internal technical owner for infrastructure services delivered by managed service providers.
  • Review and validate provider changes, configurations, and completed work.
  • Manage technical escalations and follow-up actions across providers.
  • Track service quality against company standards and change management requirements.
• Automation, Documentation, and Continuous Improvement
  • Automate repeatable administration and reporting tasks with PowerShell.
  • Build and maintain architecture diagrams, runbooks, recovery procedures, and knowledge articles.
  • Find ways to reduce manual work, strengthen monitoring, and standardize operations.
  • Take part in change management, incident response, and disaster recovery testing.
  • Serve as an escalation resource for the help desk on infrastructure, network, and cloud issues.

Requirements

Required

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 5+ years of progressive experience in systems administration, cloud infrastructure, or infrastructure engineering.
• Hands-on experience administering Microsoft Azure, including virtual machines, storage, networking, monitoring, backup, and recovery.
• Strong knowledge of enterprise networking, including TCP/IP, DNS, DHCP, routing, switching, firewalls, Wi-Fi, and VPN.
• Experience supporting Windows Server and cloud infrastructure in a production environment.
• Experience troubleshooting complex infrastructure and connectivity issues across multiple locations.
• Experience working with MSPs, telecom providers, vendors, and other technical partners.
• Experience with PowerShell or a comparable scripting tool.
• Ability to write clear documentation, diagrams, procedures, and runbooks.
• Strong ownership, prioritization, communication, and problem-solving skills.
• Ability to travel periodically to corporate offices and construction sites.

Preferred

• Experience in a distributed, project-based, construction, energy, or renewable energy environment.
• Experience with Cato SASE or a comparable SD-WAN and secure access platform.
• Experience deploying or supporting Starlink and temporary or remote-site connectivity.
• Familiarity with Microsoft Intune, Entra ID, and Microsoft 365