Systems and Platform Administrator I

Key Responsibilities

• Provide Tier 2/3 support for Windows, macOS, mobile devices, and enterprise applications;
• troubleshoot hardware, operating system, application, and basic network connectivity issues;
• document incidents and resolutions in the ticketing system;
• follow defined SLAs;
• escalate complex issues when appropriate.

Qualifications

• Associate or bachelor’s degree in a technical field, or equivalent practical experience;
• 2-3 years of experience in IT support, desktop support, service desk escalation, or a related technical support role;
• Demonstrated experience handling service desk tickets, customer support requests, and technical documentation.

Preferred Certifications

• CompTIA A+, Network+, or Security+;
• Microsoft, Apple, or Jamf support certifications;
• Endpoint management or cloud fundamentals certifications are a plus.

Additional Operational Expectations

• Support endpoint security and compliance initiatives;
• Assist with administration and support of enterprise collaboration and operational tools;
• Track and maintain service quality metrics.

Physical Demands and Work Environment

• Requires extensive use of computers, communication systems, and collaboration platforms;
• May require approximately 5% of travel via automobile or airplane.

Pay Range

The annual base pay for this position is: $61,600.00 - $92,400.00

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job.