Systems and Benefits Coordinator

Compensation

$82,500 – $96,500 base salary. Starting pay is typically near the base of the range. Additional eligibility for up to $1,000 for qualifying bilingual/multilingual proficiency and up to $1,000 for qualifying advanced educational credentials.

Schedule

8 am – 5 pm

Responsibilities

• Serve as REACH subject‑matter expert on public benefits, providing training, technical assistance, and case consultation to staff (e.g., SSI, ABD, HEN, EBT, Medicaid, housing and treatment access).
• Build staff capacity to troubleshoot challenging cases and improve client outcomes through education, guidance, and coordination across REACH teams.
• Partner with Care Managers to deliver client‑centered, field‑based support, helping individuals access and maintain benefits, protective payeeships, employment, and education opportunities using a harm‑reduction, strengths‑based approach.
• Identify systemic barriers to benefits access, track trends and gaps, and use data and client input to inform advocacy for more equitable and accessible systems.
• Collaborate with government entities, community partners, and stakeholders to strengthen coordination and improve system‑wide responses for people experiencing homelessness.
• Maintain accurate client records, track services, and complete required documentation and reporting in alignment with agency and contract standards.
• Participate in team meetings, cross‑site coordination, and organizational initiatives focused on advancing equity, dismantling systemic barriers, and improving service delivery.
• Provide services consistent with ETS/REACH policies, procedures, and values; travel locally as required; perform additional duties as assigned.

Qualifications

• High School Diploma or GED required; additional education preferred. Lived experience may substitute for some educational requirements when relevant project management or team‑building experience is demonstrated.
• Minimum four years of outreach experience with people who use drugs and are unsheltered.
• Demonstrated understanding of addiction and harm‑reduction practices.
• Experience providing case management to individuals experiencing homelessness and behavioral health conditions preferred.
• Experience working with people in the drug and sex trade, high mental‑health needs, and navigating shelter and service options.
• Understanding of racial justice, social equity, and commitment to creating an equitable environment for clients and staff.
• Strong interpersonal, verbal, and written communication skills; excellent customer service and attention to detail.
• Computer literate with basic Microsoft Office skills and ability to adapt to technological changes.
• Ability to prioritize workload, work independently, maintain confidentiality, and handle sensitive information.
• Problem‑solving, conflict‑resolution, and de‑escalation skills.
• Valid Washington State driver’s license and acceptable driving record; ability to lift up to 30 lb occasionally.
• Ability to pass a Washington State Patrol criminal background check.

Benefits

• Medical, dental, and voluntary vision insurance.
• 403(b) retirement plan with employer match starting at 2 % after one year; Roth IRA option.
• Basic life, accidental death & dismemberment, and flexible spending accounts for health and dependent care.
• Employee Assistance Program (EAP) and voluntary long‑term disability coverage.
• Vacation: 2 weeks per year (access after 6 months).
• Sick leave: 24 days per year (access after 30 days).
• Mental health leave: 12 days per year (access after 30 days).
• 12 paid holidays plus one floating holiday per year.