Systems Analyst/Programmer IV

Responsibilities

• Design and implementation of LIMS configurations and applications to meet user specifications, individually or as a member of a team.
• Gather and document user requirements for current and/or future LIMS and other clinical applications.
• Develop new functionality and expand existing functionality in LIMS as required by evolving business requirements.
• Aid LIMS management team in developing and maintaining Standard Operating Procedures, user guides, and other relevant documentation.
• Develop, deploy and maintain software and hardware solutions for the specialty laboratories at Fred Hutch.
• Analyze department needs and recommend appropriate software and hardware solutions to IT management.
• Perform and/or assist with hardware and/or software installations.
• Provide hardware and software support for clinical lab information systems, including LIMS and supporting systems, located at Fred Hutch.
• Provide support Includes First call response, Initial investigation, End user assistance, Escalation to vendor or other resources as appropriate.
• Design and implementation of a solution, Broker systems access, Prioritization of issues, Communication to user.
• Maintain records of computer and/or application problems, reporting routinely to lab and IT management; provide follow-up information on a regular basis.
• Prepare for and monitor stability of clinical lab applications during system updates.
• Act as a liaison between clinic staff, the IT Service Desk Team, and application vendors to facilitate timely and efficient resolution of clinical lab system issues.
• Cookordinate with staff from Fred Hutch's three partner institutions (FHCRC, CHRMC, and UW) as needed.
• Attend and participate in shared technological resource meetings as needed.
• Maintain knowledge of and adhere to current Fred Hutch and Lab IT change control and validation procedures to meet regulatory agency requirements.
• Collaborate with IT and QA departments to facilitate validation activities; develop and/or execute test scripts as required.
• Aid in the initial and continuing education of all clinic staff in the efficient utilization of LIMS.

Qualifications

• Programming experience, LIMS Basic preferred.
• Bachelor’s degree in computer or laboratory science, or related field.
• Proficient working with customers and project stakeholders developing requirements and documenting workflows.
• Must be able to rapidly either resolve, or ensure that others resolve, problems that interfere with or disable LIMS or other clinical information systems.
• Proficient in computer systems troubleshooting.
• Proficient in Microsoft Office.
• Demonstrates flexibility in schedules and assignments in order to meet the needs of the department (i.e. may include overtime, flexing, rotating shifts, weekends, holidays and on-call).
• Must be able to work independently and as part of a team as the situation requires.
• Must have excellent customer relations, communications, and time management skills.
• Works well with team members toward a common purpose; reinforces the efforts and goals of the work group; supports the team’s decisions regardless of individual viewpoint.
• Must be able to prioritize work assignments and adjust tasks as needed.
• Must understand potentially hazardous working conditions. (e.g., radiation, chemicals from film processing, biohazardous waste, electromagnetic fields), and work effectively to minimize the risks.