Systems Analyst - Contract Lifecycle Management

About the role

The Systems Analyst – Contract Lifecycle Management (CLM) plays a crucial role in the technical future of Costco Wholesale, supporting the Icertis Contract Intelligence (ICI) platform and its integrations with SAP Ariba and other internal applications. This role focuses on understanding user requirements, managing systems, and delivering complex technical requirements.

Responsibilities

• Defines highly technical requirements aligned to functional requirements defined within user stories.
• Performs systems and data analysis on applications/products to understand functional design requirements, and performance accuracy and efficiency.
• Collaborates with product team members to ensure technical requirements implemented by application teams adhere to the guidelines and standards defined by architects.
• Analyzes and delivers complex cross-functional business requirements and process flows.
• Configures and maintains Icertis Contract types, templates, clauses, rules, approval workflows, user permissions, and business rules based on evolving business requirements.
• Implements platform enhancements including new metadata fields, UI components, complex workflow logic, and template updates while ensuring strict compliance with governance and change-control processes.
• Manages translation workflows for multilingual templates, clauses, metadata, and UI labels; coordinate with translation vendors or internal language teams to validate content and ensure global consistency.
• Handles day-to-day functional operations and production incidents by performing detailed root-cause analysis, validating data issues, and monitoring workflows, scheduled jobs, and integration queues.
• Partners and coordinates directly with Icertis Support for timely resolution of complex platform issues.
• Maintains up-to-date, comprehensive functional documentation, including the Icertis Configuration Workbook and support help documents.
• Provides onboarding support, system demos, and ongoing functional guidance to both business stakeholders and IT teams to drive platform adoption.

Requirements

• 5+ years of dedicated expertise in the Icertis Contract Intelligence (ICI) platform or equivalent enterprise contract management solutions (e.g., SAP Ariba Contracts, DocuSign CLM, Sirion, Ironclad, etc.).
• 5+ years of experience configuring and optimizing distinct contract types, including underlying clause libraries, dynamic smart rules, and complex approval workflows.
• 5+ years of experience managing the end-to-end functional delivery of enterprise-level platform implementations, major upgrades, and hypercare/post-go-live stabilization.
• 5+ years of experience in production support, systematically resolving complex platform defects, workflow bottlenecks, and integration queue failures within established SLA targets.
• 3+ years of experience leading legacy contract data migrations, including metadata mapping, data quality validation, and final cutover planning for high-volume repositories.
• 3+ years of experience executing Promote-to-Production (P2P) deployment cycles, configuration migrations, and environment readiness checks across multi-tier sandbox and production environments.
• 3+ years of experience authoring and maintaining detailed functional artifacts, including Configuration Workbooks, system design blueprints, and standard operating procedures.
• 3+ years of experience operating within an Agile/Scrum framework, managing configuration workloads and user stories across active sprint cycles.
• 2+ years of experience defining data mappings, API specifications, and interface validations for core upstream/downstream enterprise systems (such as SAP Ariba).

Qualifications

• Able to support off-hours work as required, including weekends, holidays, and 24/7 on-call responsibilities on a rotational basis.
• Recommended Experience: conducting system onboarding, tool demonstrations, and functional training sessions to establish tiered internal support models for end-users and IT support professionals.
• Working knowledge of ServiceNow (CARTS+) Portfolio and Program Management modules.
• Prior experience or knowledge of SAP Ariba or PeopleSoft software/systems is preferred.
• Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail.

Skills

• Expertise in Icertis Contract Intelligence (ICI) platform or equivalent enterprise contract management solutions.
• Strong analytical and problem-solving skills.
• Experience with Agile/Scrum methodologies.
• Knowledge of ServiceNow (CARTS+) Portfolio and Program Management modules.
• Proficiency in Google Workspace applications.

Benefits

• Paid time off
• Health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance
• Health care reimbursement account
• Dependent care assistance plan
• Short-term disability and long-term disability insurance
• AD&D insurance
• Life insurance
• 401(k)
• Stock purchase plan to eligible employees

Pay

• Level 1 - $32.60/hr - $48.08/hr
• Level 2 - $90,000 - $120,000
• Level 3 - $115,000 - $145,000
• Level 4 - $135,000 - $175,000

Schedule

• Rotational on-call responsibilities may be required.

Equal Opportunity Employer

We are committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.