Systems Analyst - CE Support

Core Capabilities, Primary Duties, And Responsibilities

• Manage day-to-day configuration and maintenance for Provost Office student and academic systems, with a primary focus on supporting continuing education (CE) programs (e.g., executive education, pre-college).
• Serve as a subject-matter expert for CE system functionality, providing strategic input and implementing industry best practices for system configuration.
• Maintain and execute core system functions to ensure seamless business continuity across all centralized academic and administrative units.
• Partner with the IT department to coordinate and execute system upgrades aligned with institutional priorities and functional needs.
• Develop comprehensive test plans, timelines, and risk assessments for upgrades, ensuring minimal operational impact on the university community.
• Lead new software implementations within the Provost Office, driving projects from initial rollout to operational stability.
• Collaborate with the End-User Training and Support team to troubleshoot complex issues, optimize existing functionality, and proactively propose system enhancements.
• Work closely with the Business Analyst to map, standardize, and produce clear, comprehensive documentation for all system processes and procedures.
• Regularly review data definitions and identify reporting opportunities to improve data integrity and insights across platforms (including Slate, Starfish, DegreeWorks, 25Live, DestinyOne, and others).

Minimum Qualifications

• Minimum 3 years of systems-related experience in higher education administration.
• Experienced analytical and creative thinker, one who leverages relationships to get buy-in and support for solutions and enhancements.
• Detailed communicator who can keep key constituents informed while translating complex and technical details in a related manner.
• Must possess the ability to creatively problem solve, maintain curiosity, and demonstrate empathy.
• Experience with Microsoft Office Suite, including Excel mastery, and Google Suite.

Preferred Qualifications

• Master’s Degree.
• Experience with DestinyOne, Slate, or other continuing education or admissions platforms.
• Experience with Ellucian Banner.