Systems Analyst - Application Support

Responsibilities

• Provide timely and accurate assistance in the production of the General Appropriation Bills (GABs) and other budget and performance documents by applying appropriate development and review standards.
• Support internal and external users in completing business tasks within LBB applications and systems.
• Support existing applications through routine monitoring, maintenance and reporting.
• Contribute to the development and implementation of new applications and processes through research, testing, and feedback.
• Contribute to the development of instruction manuals, training materials, and other user resources by applying appropriate development and review standards.
• Lead or contribute to the development and presentation of business applications training.
• Maintain user profile accounts and protect agency systems by understanding and applying security policies and procedures.
• Maintain confidential and sensitive information.

Skills

• Knowledge and experience with SQL Server, FTP, Adobe Acrobat Pro, and Microsoft Office.
• Skilled in supporting and troubleshooting applications and information systems.
• Skilled in the development and writing of user documentation and instruction manuals.
• Attentive to detail and complete tasks with an appropriate level of independence.
• Provide excellent customer service when engaging with internal and external users.
• Communicate professionally and effectively either in person, by email, or by phone.
• Think critically and use good initiative and judgment.
• Manage multiple projects to meet deadlines and adapt to changing priorities.
• Ability to deliver application training to a non-technical audience.
• Work at a computer and desk for extended periods of time.

Qualifications

• Graduation with a baccalaureate degree from a regionally accredited college or university is required.
• Two or more years of progressively responsible full-time work experience in business application support.
• Embrace agency mission/core values and follow policies, procedures, and processes.
• Work effectively with LBB management and staff, as well as all external customers.
• Coordinate, collaborate, and employ good interpersonal skills; demonstrate positive outlook.
• Balance concurrent projects, work under pressure, and adapt to changing priorities/deadlines.
• Act with motivation, organization, and attention to details; complete tasks with an appropriate level of independence.
• Be punctual and have regular attendance.
• Work overtime on nights, weekends, and holidays, as necessary to meet agency deadlines.