Systems Administrator -- TS/SCI Required

About the role

Perform software installations and upgrades to operating systems and layered software packages. Schedule installations and upgrades while maintaining compliance with established IT policies and procedures. Troubleshoot, isolate, and resolve complex hardware and software issues involving applications, operating systems, hardware, or network infrastructure, working closely with team members and agency customers. Monitor and tune systems for optimum performance levels, ensure data recoverability through managed backup and archive processes, and develop and promote standard operating procedures. Conduct routine hardware and software audits, manage IT system infrastructure, and maintain a comprehensive database/library of hardware and software configurations along with supporting documentation. This is a Contract to Hire position based out of Odenton, MD. The role is fully onsite. Application deadline: Oct 22, 2026.

Responsibilities

• Perform systems administration of desktop and server systems connected to local and wide-area networks, including desktop system management of account monitoring, security updates, and OS installations.
• Provide support for IT systems' implementation, troubleshooting, and maintenance.
• Ensure day-to-day operations, monitoring, and problem resolution for all client/server/storage/network/mobile devices.
• Deliver Tier 1 and Tier 2 support, including problem identification, diagnosis, and resolution, while escalating complex issues.
• Configure and manage operating systems, including UNIX and Windows, and install and maintain operating system and application software.
• Enhance operating system performance and reliability by implementing upgrades and optimizing configurations.
• Support hardware problem resolution and dispatch deployment, remaining actively involved in resolving major issues.
• Integrate new technologies into existing systems, handling transitions and migrations effectively and efficiently.

Qualifications

• Education: Associate's Degree with 7+ years of related experience; Bachelor's Degree with 5 years of related experience.
• Security clearance: TS/SCI.
• Required certifications: Sec+; Computing Environment certification: MSCA 2016, Microsoft Azure Administrator, or equivalent (must obtain full AZ104 Microsoft Azure Administrator Certification within 180 days from the start date).

Skills

• Advanced troubleshooting skills for IT systems and infrastructure.
• Ability to provide detailed analysis and deliver feedback to agency management and customers regarding escalated tickets.
• Comprehensive knowledge of managing IT infrastructure components, operating systems, and application software.

Pay

The pay range for this position is $45.00 - $50.00/hr.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave