Systems Administrator (STF3384)

About the role

This position is responsible for maintaining server infrastructure, managing Active Directory, monitoring system performance, and supporting backup and disaster recovery operations. The role involves building software deployments, creating disk images, supporting cloud services and hybrid identity systems, and providing escalated troubleshooting support. After-hours support for maintenance or critical incidents is expected.

Responsibilities

• Collaborate with ITS Team Leads to deploy, configure, maintain, patch, and secure server systems to ensure reliability, performance, and security. Technologies include, but are not limited to, Microsoft Server, Microsoft Exchange, Microsoft SQL Server, Microsoft Endpoint Configuration Manager, Microsoft SharePoint, Microsoft DNS, and DHCP.
• Create and manage user accounts, security groups, and Group Policy Objects (GPOs) to maintain a secure and efficient network.
• Regularly monitor system performance and use monitoring tools (PRTG) to track system health and respond to alerts and incidents promptly.
• Assist with daily backups, restores, and maintain disaster recovery readiness.
• Package and deploy software applications across the organization using Microsoft Endpoint Configuration Manager or similar technology.
• Create and maintain disk images for deployment to various hardware configurations.
• Support Microsoft 365, Entra ID (Azure AD), and hybrid identity or messaging systems as used by the college.
• Apply basic networking knowledge (IP, VLANs, routing, switching) when supporting server and system operations.
• Collaborate with the Support team to resolve complex client, server, and system issues, providing escalation support to minimize disruption to end-users.
• Provide after-hours support for maintenance or critical system incidents as needed.
• Comply with HutchCC policies, procedures, and practices.
• Arrive on time for work, attend work regularly, and successfully complete the responsibilities of the position.

Secondary responsibilities

• Create and maintain detailed documentation of system configurations, processes, and procedures.
• Assist the CSOC with security audits.
• Train and mentor junior staff and end-users on systems and software as needed.
• Assist in troubleshooting, occasionally reverse engineering, and phasing out a legacy environment.
• Perform other responsibilities as assigned by the Infrastructure Team Lead or Executive Director of ITS.