Systems Administrator – Microsoft Cloud and Intune

About the role

We are seeking an Internal Systems & Modern Workplace Lead to own and improve Office1's internal technology environment. This is a hands-on, player-coach role for someone who can lead internal projects, strengthen our Microsoft 365 and Intune environment, support internal users, and help shape how Office1 adopts AI and automation.

Responsibilities

• Lead the day-to-day operation of Office1's internal IT environment, including priorities, escalations, standards, and follow-through.
• Work alongside two internal IT team members to manage the internal support queue and ensure issues are assigned, resolved, documented, and communicated effectively.
• Directly manage one team member, including task assignment, coaching, performance feedback, and professional development.
• Provide escalation-level technical support for internal users, including leadership and executive-level stakeholders when needed.
• Establish clear ownership, service expectations, documentation standards, and accountability for internal IT work.
• Plan, scope, prioritize, and deliver approximately 3–5 meaningful internal IT projects each year.
• Manage project timelines, dependencies, risks, stakeholder communication, and completion criteria from kickoff through closeout.
• Translate business needs into practical technical plans with clear owners, milestones, and expected outcomes.
• Track project progress and provide concise updates to leadership.
• Cook up with customer-facing pods when internal projects intersect with client delivery, shared systems, or company-wide initiatives.
• Own administration and continuous improvement of the Office1 Microsoft 365 environment, including Exchange Online, SharePoint, Teams, identity, licensing, security, and collaboration tools.
• Manage Entra ID identity, user lifecycle, Conditional Access policies, sign-in activity, roles, permissions, and access controls.
• Troubleshoot and resolve mail flow, mailbox, authentication, licensing, and collaboration issues.
• Maintain sound standards for Exchange Online, SharePoint, Teams, identity management, and Microsoft 365 security.
• Improve documentation, operational visibility, and repeatable processes across the Microsoft cloud environment.
• Design, build, and mature Office1's Intune environment for Windows, iOS, and macOS endpoint management.
• Develop and maintain enrollment workflows, device compliance standards, configuration profiles, application deployment processes, and security baselines.
• Improve device lifecycle management, endpoint visibility, local administrator controls, encryption, patching, and endpoint configuration consistency.
• Partner with security and infrastructure stakeholders to maintain practical, supportable endpoint standards.
• Identify practical opportunities to use AI, automation, scripting, and modern workplace tools to improve internal support, documentation, project delivery, and business workflows.
• Help Office1 responsibly evaluate and adopt new AI capabilities as they become relevant to our business.
• Build a culture of experimentation, learning, documentation, and continuous improvement within the internal IT team.

Requirements

• 5+ years of progressively responsible experience in IT infrastructure, systems administration, internal IT, or managed services.
• Strong hands-on experience administering Microsoft 365, Entra ID, Exchange Online, SharePoint, Teams, and cloud identity.
• Practical experience with Intune, Conditional Access, endpoint compliance, device configuration, and application deployment.
• A demonstrated record of independently driving technical projects from planning through completion.
• Experience leading, mentoring, coordinating, or managing at least one technical team member.
• Strong judgment and prioritization skills, with the ability to balance projects, support needs, security requirements, and stakeholder expectations.
• Clear written and verbal communication skills, including the ability to explain technical decisions to nontechnical stakeholders.
• A self-directed work style with a bias toward ownership, follow-through, and measurable outcomes.
• Genuine interest in AI, automation, scripting, and emerging technology.
• Powershell, Microsoft Graph, Power Automate, or other workflow and automation tools.
• Experience with Sophos, ConnectWise, Veeam, UniFi, or similar MSP and infrastructure platforms.
• Experience supporting a multi-site organization or working in a managed services environment.
• Experience with endpoint security, EDR/AV, backup and recovery, network infrastructure, firewalls, and infrastructure documentation.
• Microsoft certifications such as MS-102, MD-102, AZ-104, SC-300, or Security+.
• Experience implementing or improving AI-enabled business workflows, internal knowledge systems, or automation processes.

Qualifications

• Internal IT support is well organized, responsive, and clearly owned.
• Microsoft 365, Entra, and Intune are documented, secure, consistent, and steadily improving.
• Internal projects are completed with clear scope, visible progress, and measurable results.
• Your direct report and internal teammates have clarity, coaching, and accountability.
• Office1 gains practical value from AI and automation without adding unnecessary risk or complexity.

Skills

• PowerShell
• Microsoft Graph
• Power Automate
• AI, automation, scripting
• Emerging technology

Benefits

• Paid time off, holidays, and vacation
• Comprehensive medical, dental, and vision coverage with generous contributions
• Supplemental benefits, including STD/LTD, life insurance, and EAP
• 401K matching
• Onsite parking, gym, showers, and activity rooms

Pay

ESTIMATED: $202,022 per year

Schedule

Not specified