Systems Administrator III - Point of Sale

POSITION SUMMARY

Fielmann USA is seeking a full-time Systems Administrator. This role requires onsite work in Green Bay, WI and will support point of sale software and hardware. Responsible for responding to and addressing technology-related issues from our internal customers with excellent customer service.

DUTIES AND RESPONSIBILITIES

• CLOUD SYSTEMS
  • Office 365 administration
  • Effectively set up new hires, process terminations, and change access as needed
  • Track and report licenses used to ensure adherence to corporate plan structure
  • Maintain user access audits and partner with external auditors to review security compliance
  • Manage user access audits and partner with external auditors to review security compliance
• WINDOWS SYSTEMS
  • Manage desktop workstations and applications using Windows server-class hardware and operating systems
  • Proactively identify root causes and work to mitigate the cause and business impact
• BUDGETING & FORECASTING
  • Compile information to create annual budgets for companywide maintenance agreements, software subscriptions, and outside services
  • Forecast monthly center and corporate Windows and Cloud Systems expense
  • Effectively manage millions of dollars in annual IT spend
• PROJECT ADMINISTRATION & SUPPORT
  • Focused on several medium and large-sized projects
  • Develop and maintain project plans. Outline steps and timetables for projects, resource planning, and standard operating procedures
  • Complete project status reports on time
  • Provide task-level detail for project plans
  • Install, configure, validate, test, and implement systems technology
  • Aid in the procurement of hardware and/or software and services needed to complete projects
• CONTRACT REVIEW
  • Engage with initial work for renewals or new contracts
  • Review contracts to verify rates, service, and coverage options
  • Submit contracts to the manager for legal department and IT leadership review and approval
• SYSTEM PERFORMANCE & PRODUCTIVITY
  • Engage in evaluating existing environment and infrastructure to improve productivity, uptime, and reduce expenses
  • Implement change for efficiencies, reliability, and security to meet business needs
  • Participate in system monitoring and performance management
  • Monitor systems capacity, analyze, and participate in forecasting and recommendations
  • Participate in setting the standard for IT architecture specifications, defining future direction, and gap remediation
• CORPORATE SUPPORT, ADMINISTRATION & TROUBLESHOOTING
  • Participate in the department on-call support rotation
  • Support vendor, procurement, and budget management
  • Lead tasks as assigned by manager and/or senior leadership
  • Support center and corporate users by resolving daily support incidents
  • Maintain effective ongoing dialog with management to communicate issues and plans consistently
  • Prepare and maintain documentation, IT inventory, various reports, and service requests
  • Manage personal growth to enhance technical expertise
  • Perform other duties and special projects as assigned
  • Perform analysis, troubleshooting, and resolution for a variety of technical problems in areas including software, hardware, databases, networking, telecommunications, servers, security, and cloud
  • Understand and effectively address critical service-level impacting events and their recovery process to minimize business impact
• TECHNICAL SKILL ADVANCEMENT
  • Actively seek out learning opportunities in new technologies, programming languages, and database systems
  • Develop methods for applying new technologies in the IT environment
  • Participate in software development and the development of procedural standards
  • Be actively aware of new software or hardware that would advance the business

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS

• A bachelor’s degree in information technology is desired or equivalent experience
• 7+ years of similar systems administration experience
• Able to take direction, prioritize work, and manage multiple activities simultaneously
• Able to work independently and as part of a team
• Able to communicate across all levels of the organization, both in business areas and within IT
• Able to work under the pressure of service interruptions or tight deadlines
• Able to respond positively to changing and fluid priorities
• Willing to share knowledge and experience with other members of the team
• Strong analytical and problem-solving skills
• Attention to detail
• Solid planning and organizational skills
• The following skills are desirable; Previous experience supporting point of sale programs and equipment is preferred
• SQL Servers VBScript, Perl, PowerShell, XML, Bash, VI
• Microsoft Office 365 products and services Office equipment support: phones/printers/scanners/fax/PCs/laptops/monitors
• Configuration and support of FTP/SFTP servers
• Development and support of batch jobs and schedules