Systems Administrator II

About the role

University Operations at UCF is committed to creating a supportive and welcoming environment for faculty, staff, students, and the broader community, delivering exceptional service, sharing expertise, and upholding the highest standards to ensure a world‑class campus experience. The department seeks a Systems Administrator II responsible for managing and securing endpoint systems, administering critical infrastructure services, and providing advanced Tier 3 technical support, requiring expertise in endpoint management, system security, vulnerability remediation, automation, and enterprise systems administration. Department: UCF IT Information Security Office.

Responsibilities

• Endpoint & Infrastructure Administration
  • Administer and support endpoint management platforms, including Microsoft Intune, Microsoft Endpoint Configuration Manager (MECM), and/or JAMF.
  • Maintain secure endpoint configurations through Group Policy (GPO), Intune, and JAMF, ensuring compliance with university, security, and regulatory requirements.
  • Manage and maintain endpoint privilege management solutions to support least‑privilege security principles.
  • Administer and support critical infrastructure services, including file, print, and license servers.
• Security, Support & Service Delivery
  • Monitor, assess, and remediate system vulnerabilities to strengthen the institution's security posture.
  • Provide Tier 3 technical support, troubleshooting and resolving complex issues escalated from lower support tiers.
• Automation, Documentation & Team Support
  • Develop and implement scripts and automated solutions to improve efficiency, streamline administrative tasks, and enhance service delivery.
  • Create and maintain technical documentation for systems, procedures