Systems Administrator II

About the role

The organization operates in the educational technology sector, focusing on providing tech-enabled learning solutions to support flexible learning environments for students and equip educators with the necessary tools. It addresses challenges in education by developing innovative learning technology to enhance student potential. The organization is remote-first and emphasizes excellence, innovation, and customer satisfaction. The SYSTEMS ADMINISTRATOR II role is responsible for maintaining and supporting the company’s cloud infrastructure, identity services, and productivity platforms to ensure reliability and security. This position plays a key role in managing AWS and GCP environments, identity and access management, compliance, and operational excellence. The role contributes by handling escalations, participating in on-call duties, and improving operational processes, directly impacting the stability and security of the organization’s IT services.

Responsibilities

• Administer and support cloud infrastructure across AWS and GCP including storage, monitoring, and lifecycle management.
• Manage identity and access through Entra ID and AWS including SSO, MFA, and user provisioning.
• Administer Microsoft Active Directory and support Azure hybrid identity and synchronization.
• Perform Microsoft 365 user administration and support Exchange Online, Teams, SharePoint Online.
• Administer and support Google Workspace.
• Manage devices with Microsoft Intune and support Microsoft Defender for Endpoint.
• Serve as escalation point for complex incidents and participate in on-call rotation.
• Support SOC2 compliance, vulnerability remediation, and security monitoring with Security teams.
• Collaborate with Enterprise Support on endpoint and compliance needs.
• Identify opportunities to automate and improve team processes.

Requirements

• Hands-on experience with AWS and/or GCP cloud services.
• Knowledge of Microsoft Entra ID/Azure AD, Active Directory, and hybrid identity synchronization.
• Experience with Microsoft 365 and Google Workspace administration.
• Familiarity with SSO, MFA, Enterprise Application management, and third-party identity integrations.
• Experience with Microsoft Intune and Microsoft Defender for Endpoint is a plus.
• Understanding of compliance and security concepts such as SOC2 and vulnerability management.
• Ability to handle escalations, participate in on-call, and communicate with technical and non-technical stakeholders.
• Proficiency with scripting or automation tools like PowerShell or Python.
• Associate’s or bachelor’s degree in a related field or equivalent experience; relevant certifications are a plus.

Pay

Pay range for this role: $80,000—$95,000 USD.

Benefits

• Medical, dental, and vision insurance with various plan options.
• 401(k) retirement plan with company matching.
• Paid time off programs including time away, volunteer time, and winter office closure.
• Wellness resources to support professional and personal well-being.