Systems Administrator II

We need to output HTML fragment with sections: About the role? Actually the posting includes intro paragraph about Ntiva, then "How You'll Make An Impact", then "Location and Work Expectations", then "What You Will Be Doing", then "You’ll be successful in this role if you have..." (requirements), then "Benefits And Perks", then pay range, then other metadata like FLSA, Work Authorization, Workspace Requirements, Diversity statement, Application deadline. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "Application Deadline: The sooner you apply..." etc. Also remove "FLSA Status: Salaried, Exempt Work Authorization Criteria ..." maybe considered legal boilerplate? It's about work authorization; likely considered boilerplate to remove. Also "Workspace Requirements And Remote Work Policy" maybe considered policy; but it's specific to role? Might be considered boilerplate but it's about remote work policy; could be considered part of schedule/location? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Workspace Requirements might be considered policy/legal; but not explicitly listed. However it's about remote work policy; could be considered part of location/work expectations. Might keep as part of location? But we have location and schedule sections already. The policy details might be considered boilerplate; safer to omit. We must include sections only when posting has real, specific content. So we need sections: About the role? The intro paragraph about Ntiva could be "About the role" or maybe "About the company". The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use About the role for intro. Then Responsibilities (What You Will Be Doing). Then Requirements/Qualifications/Skills: we have "You’ll be successful in this role if you have..." which is requirements. Could split into Requirements and Skills? But we can combine into Requirements. Then Benefits. Then Pay. Then Schedule (Location and Work Expectations includes schedule). Also maybe "How You'll Make An Impact" could be considered About the role? We'll treat that as part of About the role. We must not repeat job title as heading. So no heading for Systems Administrator II. We must preserve all substantive information, not invent or summarize away detail. So we need to include details from each section. Let's extract content: Intro: "Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!" That's About the role/company. How You'll Make An Impact: "As a Systems Administrator II, you will provide on-site technical support to clients. You will be responsible for implementing, maintaining, and improving client’s infrastructure. This position is an advocate for the client, ensuring Ntiva and the client are in alignment to reach the common goals of a secured and high-performance infrastructure that meets their business needs." Location and Work Expectations: "This is a hybrid-remote role with approximately 30% on-site at client locations throughout the DFW, Houston, Texas area. The specific allocation of remote versus onsite requirements may fluctuate based on business needs. Schedule: Monday - Friday, 8:00am to 5:00pm CSTThis role also includes participation in a rotating on-call schedule." Note there is no space before "This". We'll keep as is. What You Will Be Doing: bullet list of duties. Let's extract each bullet: - Client Service: Provide responsive client service. Answer internal and external client/vendor calls quickly and pleasantly. Communicate in a friendly, professional, and patient manner. Perform all duties with the goal of building and maintaining long-term client/vendor relationships. Maintain exceptional client service, understanding client satisfaction and perception. - IT Service and Support Functions: IT support services for clients’ infrastructure, including clients’ core business applications. Acquire specific knowledge of the client and how IT relates to their business. Develop in-depth knowledge of the service offerings and how they relate to clients’ needs. Participate in projects by performing assigned duties. Perform other related technical duties as assigned. - Documentation, Reporting and SLA’s: Identify clients’ needs and report to Service Manager. Update documentation for client configurations or processes. Communicate managed services installation and maintenance with Centralized Services. Communicate with the client regularly to keep informed of technical support progress and notify of impending changes or expected outages. Utilize active listening and client-care skills in identifying potential concerns. Report client concerns or complaints to Service Manager, VP Operations, and CXO. Answer internal and external communications timely and professionally. Contact client within 3 business days for tickets in Follow Up status unless issue requires further delay as notated on the ticket. Close tickets within 7 business days unless issue requires further delay as notated on the ticket. - Professional Development: Routinely take self-paced training in technologies relevant to the team. Obtain industry certifications on a consistent basis. - Administrative: Enter time worked on each ticket daily. Schedule service delivery via the scheduling calendar in ticketing system. Enter expenses on service tickets for any related credit card purchases and submit receipts daily. Submit time sheets on a weekly basis, due by Saturdays at 12PM. Requirements: "You’ll be successful in this role if you have College or Technical degree OR 3 years of IT support experience related to Microsoft, HP, Dell and/or Cisco Experience working for a Managed Services Provider Windows workstation repair, maintenance, malware removal, and deployment Configuring network settings on workstations RDP client support Office 365 account and client support Server backup monitoring and maintenance Wireless connectivity for mobile devices and workstations Mobile devices – smartphones, tablets, and laptops Exchange mailbox administration Active Directory account creation and management Network drive and printer mappings Diagnosing network connectivity issues for workstations" We need to format as list items. Also note "This role involves extended periods of sitting or standing and regular use of computers and office equipment" maybe a requirement? Could be under Requirements. Also "Required Language Skills Ability to communicate professionally, in English, both written and orally Ability to write business correspondence and process procedures Ability to effectively present information and respond to questions from groups of managers, clients, and the general public" That's also requirement. Benefits: list: - Medical, Dental and Vision coverage for employee and family - 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days) - Group Term Life and Accidental Death and Dismemberment coverage (company provided) - Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) - Health Savings Account (HSA) Options / PPO Options - Employee Assistance Program - Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays - Education Reimbursement Program - Generous Employee Referral Program - cash bonus for successful referrals! - Dynamic Recognition and Rewards - Clear Promotion and Advancement Tracks - Work with Industry-Leading Talent Pay: "The base pay range for this position is expected to be between $54,000 and $60,000 per year. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment." We should keep that as Pay section. Schedule: Already included in Location and Work Expectations. We could separate Schedule section but we have location and schedule together. The instruction says use headings like Schedule. We could make a Schedule heading with the schedule details. But we also have location details. Could make two sections: Location and Schedule. However we should only include sections when posting has real specific content. It does have location and schedule. So we could have Location (hybrid-remote 30% on-site DFW/Houston) and Schedule (Mon-Fri 8-5 CST, rotating on-call). That seems appropriate. Thus sections: About the role, Responsibilities, Requirements, Benefits, Pay, Location, Schedule. We must not include filler like "commensurate with experience". We have none. We must not repeat job title as heading. We must not include Job ID/requisition numbers. We must remove boilerplate: EEO, diversity statement, FLSA, Work Authorization, Workspace Requirements, Application Deadline, etc. Now craft HTML. Use

for each section heading. Inside sections, use

for prose,

• for lists. We need to preserve all substantive information; we must not lose any details. Let's draft. About the role: combine intro + How You'll Make An Impact? Could be two paragraphs. Paragraph1: intro about Ntiva. Paragraph2: How you'll make impact. Responsibilities: the What You Will Be Doing content. Could be broken into subheadings? Not required; we can just list as
  • each bullet group. But each bullet group has multiple sentences; we could keep as
  • containing multiple sentences. We'll create
    with each major category as
    • containing the sentences. Requirements: list items for each requirement. We need to parse the requirements text into sensible items. The text: "College or Technical degree OR 3 years of IT support experience related to Microsoft, HP, Dell and/or Cisco Experience working for a Managed Services Provider Windows workstation repair, maintenance, malware removal, and deployment Configuring network settings on workstations RDP client support Office 365 account and client support Server backup monitoring and maintenance Wireless connectivity for mobile devices and workstations Mobile devices – smartphones, tablets, and laptops Exchange mailbox administration Active Directory account creation and management Network drive and printer mappings Diagnosing network connectivity issues for workstations" Also "This role involves extended periods of sitting or standing and regular use of computers and office equipment" And Required Language Skills: "Ability to communicate professionally, in English, both written and orally Ability to write business correspondence and process procedures Ability to effectively present information and respond to questions from groups of managers, clients, and the general public" We'll break into items: - College or Technical degree OR 3 years of IT support experience related to Microsoft, HP, Dell and/or Cisco - Experience working for a Managed Services Provider - Windows workstation repair, maintenance, malware removal, and deployment - Configuring network settings on workstations - RDP client support - Office 365 account and client support - Server backup monitoring and maintenance - Wireless connectivity for mobile devices and workstations - Mobile devices – smartphones, tablets, and laptops - Exchange mailbox administration - Active Directory account creation and management - Network drive and printer mappings - Diagnosing network connectivity issues for workstations - This role involves extended periods of sitting or standing and regular use of computers and office equipment - Ability to communicate professionally, in English, both written and orally - Ability to write business correspondence and process procedures - Ability to effectively present information and respond to questions from groups of managers, clients, and the