Systems Administrator | Cloud Infrastructure & Security

About the role

KPFF Consulting Engineers is seeking a Systems Administrator to join the Shared Services IT team in Seattle. The role focuses on Tier 1 and Tier 2 end‑user support, desktop engineering, endpoint management, deployment automation, Microsoft cloud administration, identity and access management, security operations support, and infrastructure projects as needed. The administrator will help maintain and improve the firm's Microsoft 365, Azure, and security environments while supporting employees and contributing to technology initiatives that support KPFF's modernization and cloud‑transformation efforts.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for KPFF employees, including onboarding, offboarding, account provisioning, and hardware deployment.
• Manage user accounts, licenses, permissions, and endpoint configurations; troubleshoot workstation, application, connectivity, and authentication issues.
• Work with senior IT staff to automate endpoint deployment and management; provide operational coverage and support infrastructure and security initiatives.
• Support endpoint management through Microsoft Intune and Apple Business Manager (device enrollment, compliance policies, software deployment, lifecycle management).
• Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive) and Azure/Microsoft Entra ID (user lifecycle, permissions, group management, identity governance, access management, role assignments, authentication policies, security controls).
• Troubleshoot cloud service, identity, and access‑related issues.
• Assist with monitoring, reviewing, and triaging security alerts; support security investigations, incident response, and remediation; participate in access reviews and least‑privilege initiatives.
• Help maintain security policies, controls, and operational procedures; collaborate on security and compliance initiatives.
• Develop and maintain PowerShell scripts to automate administrative and operational tasks; identify automation opportunities; create documentation, runbooks, and SOPs.
• Contribute to continuous improvement of IT processes and service delivery.
• Participate in technology initiatives such as Microsoft Entra ID migration, Egnyte file services migration, endpoint management improvements, SASE initiatives, Azure‑based infrastructure projects; assist with testing, deployment, validation, and user adoption.

Requirements

• 3+ years of experience in systems administration, infrastructure support, cloud administration, or a related IT role.
• Hands‑on experience administering Microsoft 365 environments (Exchange Online, Teams, SharePoint, OneDrive).
• Experience administering Microsoft Azure and Microsoft Entra ID environments.
• Experience managing user accounts, permissions, identity, and access controls.
• Professional and approachable desktop‑support demeanor with patience, courtesy, active listening, and clear communication skills