Systems Administrator 1

Summary

Responsible for providing technical support for the installation, troubleshooting, maintenance and administration of personal computers and desktop application software, premises' servers, printers, data/voice/internet services, computer-related peripheral devices; provides support of interfaces between departmental equipment and other Pace system.

Essential Functions

• Installs, tests, documents and maintains local area network systems and equipment; troubleshoots and resolves hardware and software problems.
• Manages user accounts, access, and passwords; creates user groups, accounts, and computers in directory services and email for users/sites.
• Installs, tests, documents and maintains personal computer systems across various Pace locations.
• Aids users in determining their hardware and software needs; installs and customizes software and ensures that vendor hardware and software are functioning appropriately.
• Installs and maintains communications systems between departmental personal computer and network systems and other Pace systems; troubleshoots problems and ensures proper operation of hardware and software.
• Maintains accurate records and files related to work performed and systems inventory of all hardware and software installed in locations supported.
• Provides back-up and support to other regional System Administrators; works collaboratively with other members of IT to identify, evaluate, and select new tools and services to meet business needs.
• Provides on-call support for site/region/division.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

  Qualifications

  • Bachelor's degree in computer science, information systems, or a related field; AND two (2) years of experience installing, maintaining and troubleshooting personal computer/network/server hardware and software; OR an equivalent combination of education, training, and experience.
  • Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

  Benefits

  Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.