System Technician I

About the role

Troon’s Corporate office, located in Reston, VA, is pleased to announce an excellent career opportunity for a System Technician. We are seeking a highly motivated individual who is eager to learn, contribute, and advance their career within a rapidly growing organization. The ideal candidate will bring a strong commitment to professional development and a desire to succeed in a dynamic corporate environment.

Essential Duties

• Monitor and Execute incidents/service requests through our in-house ticketing system.
• Respond to requests for technical assistance through phone queues and log case details accordingly in the ticketing system.
• Diagnose and document technical issues with all software and Hardware, including but not limited to workstations and peripherals, USB/Network printers, Point-of-sale systems, VOIP Phones, and Mobile Devices.
• Troubleshoot and diagnose technical issues affecting end users in collaboration with the team and escalate cases when deemed necessary.
• Maintain and mediate networking-related issues affecting firewalls, switches, access points, and other devices across all supported sites.
• Engage third-party vendors when necessary to resolve POS, ISPs, cameras, GPS, and VoIP outages outside our in-scope services.
• Advise users on IT-defined best practices and communicate company policies.
• Track inventory and ship IT equipment.

Job Knowledge, Skill, and Ability Preferences

• Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
• Ability to efficiently use ticketing systems to document and track all support calls.
• Familiarity with Microsoft Operating Systems and Office Suites.
• Flexibility with schedule, as this position requires shift work.

Qualifications

• Associate degree in computer science or 1-year related field.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Attention to detail.
• Good problem-solving skills.

Education/Experience

• Education: Associate degree in computer science or 1-year related field.
• Experience: 1-year related field experience.

Compensation Range

Compensation Range: $47,000 - $54,000 BOE