System Support Specialist I (Linux)

About the role

The System Support Specialist I plays a crucial role in the Client Support team, supporting Intelerad's radiology IT systems deployed across various healthcare settings. This role involves diagnosing and resolving technical issues that affect patient care delivery, ensuring system availability and performance.

Responsibilities

• Deliver technical support and troubleshooting for radiology IT systems including RIS, PACS, and VNA, ensuring system availability and performance that supports uninterrupted patient care delivery.
• Collaborate with clinical and IT stakeholders — including radiologists and technologists — to diagnose system issues, streamline workflows, and implement solutions that improve operational efficiency and the end-user experience.
• Support healthcare interoperability standards including DICOM, HL7, and IHE to maintain seamless integration between imaging systems and electronic health records.
• Accurately document all troubleshooting activities, resolutions, and technical procedures, contributing to a shared knowledge base that drives continuous improvement and team effectiveness.
• Participate in on-call rotation to provide support outside standard business hours, including evenings, weekends, and holidays as required, ensuring 24/7 availability for critical healthcare operations.

Qualifications

• Bachelor's degree in Computer Engineering, Information Technology, or a related field, or equivalent experience.
• Minimum 1–2 years of experience in Healthcare IT, with exposure to radiology systems support or a closely related technical discipline.
• Familiarity with PACS, RIS, VNA, and medical imaging workflows.
• Experience with Windows Server environments (2012, 2016, 2019, 2022+), networking fundamentals, and SQL Server or Oracle databases.
• Experience with ticketing systems such as Salesforce ServiceCloud, ZenDesk, or ServiceNow.
• Strong analytical and problem-solving skills with ability to diagnose technical issues efficiently and escalate appropriately.
• Clear, professional communication skills with the ability to engage effectively with both technical and clinical personnel.
• Ability to manage multiple priorities in a fast-paced healthcare environment, working both independently and collaboratively.
• Understanding of cybersecurity best practices and HIPAA compliance requirements.

Preferred Qualifications & Special Requirements

• Industry certifications in relevant technical domains (e.g., Microsoft, VMware, Cisco).
• Working knowledge of Linux architecture and PostgreSQL.
• Exposure to scripting or automation for system administration tasks (PowerShell, Bash, or Python).
• Knowledge of cloud-based medical imaging solutions or telemedicine technologies.
• Fluency in French or other languages, or equivalent.
• Willingness to work evening and weekend shifts as part of a regular schedule rotation.
• Ability to handle sensitive patient data in compliance with applicable privacy regulations.

Benefits

This role offers a competitive salary range from $30.65 to $38.46/yr USD within any geographic market in the US. Pay may vary depending on job-related knowledge, skills, and experience. Intelerad is a total compensation company, offering a full range of medical, financial, retirement, PTO, and other benefits. Applicants may be required to complete an online personality assessment as part of their application. Intelerad is committed to equal employment opportunities and complies with all relevant laws and regulations.