System Support Assistant

About the role

The County of El Dorado promotes a diverse and collaborative workplace, offering telework opportunities per policy. The Health and Human Services Agency transforms lives through Behavioral Health, Public Health, Community and Social Services, employing over 600 staff. The Social Services Division improves quality of life by providing CalFresh, CalWORKs, Medi-Cal, General Assistance, and employment services. The System Support Assistant position is based in Placerville, CA, supporting data entry, system operations, and program support for the division.

Responsibilities

• Perform data entry, process changes, and operate automated systems or specialized software (e.g., MEDS, C‑IV, CalHEERS, CWS/CMS, CMIPS).
• Carry out complex program support functions and a variety of specialized duties assisting professional and technical staff.
• Execute data entry transactions for case management, aid authorization, imaging, and statistical data maintenance.
• Operate various operating systems, software, or related equipment to support department programs, services, and administrative functions.
• Act as a technical resource on difficult problems or specialized issues.
• Maintain files, write or revise procedures, and generate reports and documents using system resources.
• Review and reconcile system information (MEDS, C‑IV, CalHEERS, CWS/CMS, CMIPS, or other automated systems); assess and update records; take corrective action as needed.
• Research procedures, regulations, and technical materials as necessary.
• Use manuals, utilization guides, All County Letters (ACL), System Change Requests (SCR), etc., to review upcoming changes to regulations, programs, and systems to keep knowledge current.

Requirements

• Education and Experience: Either
  • Three (3) years of full‑time experience performing financial or statistical recordkeeping, or producing a variety of work products using a statewide automated system or software applications; OR
  • Successful completion of thirty (30) college semester units or forty‑five (45) quarter units from an accredited college or university, plus two (2) years of full‑time experience performing financial or statistical recordkeeping, or producing a variety of work products using a statewide automated system or software applications.
• Licenses: Possession of, or ability to obtain and maintain, a valid California or Nevada Driver's License with a satisfactory driving record.

Ideal Candidate Qualifications

The ideal candidate is detail‑oriented, tech‑savvy, and proficient in navigating and supporting automated program systems. They demonstrate strong problem‑solving abilities, are comfortable researching regulations and translating updates into practical guidance,