System Specialist

About the role

The System Specialist will provide world-class leadership for high-profile orders and high-end service support with installations, startups, commissioning and testing, scheduled and emergency services on Precision Cooling Products. The role requires establishing, promoting, and maintaining excellent rapport with all customers, co-workers, sales representatives, and others as appropriate. The System Specialist must also maintain continuous communication with CRC, Area/District Offices, and direct manager.

Responsibilities

• Relies on extensive experience and judgment to plan and accomplish work related goals
• Performs a significant amount of extremely difficult and challenging work related tasks
• Requires no direct supervision while leading and directing others
• Support start-up and commissioning activities for assigned projects
• Maintain sufficient manpower on site each day to perform start-up and site testing work
• Aid during start-up and commissioning as necessary, depending on manpower availability and site location
• Monitor start-ups for timely completion, work with sales reps and District Managers on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control
• Provide first-level tech support assistance to speed up problem resolution
• Provide daily status reports to Service management and sales reps

Technical

• Render on-site and phone assistance to customers
• Communicate with appropriate Technical Support/Engineering on equipment issues
• Provide Technical Support on-site or via telephone to CE’s
• Aid contractors as required during installation and commissioning of assigned projects
• Implement Field Change Notices (FCN) according to published guidelines
• Keep current on Safety Bulletins, Field Change Notices, and Service Tips

Safety

• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and according to job duties
• Report all work-related accidents or injuries within 24 hours to the appropriate personnel

Administration

• Provide accurate and timely reporting according to company guidelines
• Provide Time and Material quotes for customers or contractors for assigned projects, as necessary
• Assist with scheduling by working within the guidelines
• Delegate team tasks as needed
• Maintain company property according to company policies

Customer Satisfaction

• Provide proper and adequate communication to internal and external customers
• Strive to provide all customers a 'first time fix' for their equipment
• Maintain customer satisfaction rates according to company guidelines
• Attend Customer/Contractor Meetings as required

Performance

• Maximize productivity by combining service opportunities
• Complete all work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate according to company guidelines
• Perform inventory cycle counts according to company guidelines
• Adhere to company dress code and safety regulations
• Understand and comply with company startup/escalation processes and procedures
• In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard
• Maintain proper and adequate level of internal communications
• Able to communicate with all levels within the organization - Managers, co-workers, Support Services, sales, electronic communications, et al.

Qualifications

• Required experience (One of the following): Minimum 10 years relevant industry/commercial experience and leadership experience
• Six years military experience in a related field plus 5 years Liebert product experience
• Required education: Must have High School Diploma or accredited GED
• 1-2 year HVAC Diploma or Technical School Degree
• EPA 608 refrigerant license – Level 2 or Universal
• Interpersonal Skills: Professional, Leader, Reliable, Team Player
• Technical Skills: Proficient with electrical / electronic test equipment and fundamentals, Independently perform fix/repair techniques based on knowledge, Capable of completing tasks and returning units to full operating conditions, In-depth knowledge on Liebert Products and the ability to lead, Capable to train and supply instructions to other CEs, Ability to summarize and report all work related tasks performed, Project Management skills & experience a plus
• Strong Skill Sets: Ability to schedule and coordinate work schedules for other associates and subcontractors, Ability to provide technical support via telephone or in person to other associates or vendors, Ability to instruct on the job training to other associates, Ability to delegate work activities to associates in a work group based upon skill level, Outstanding communication skills, Customer service skills, Troubleshooting skills, Safety procedures, Superior organizational and planning skills, Computer skills, Mechanical aptitude, Strong communication skills, Ability to communicate with all levels within the customer organization, Excellent written skills, Able to manage stressful situations, Excellent time management ability, capable of working without direct supervision.

Physical & Environmental Demands

• While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell.
• The associate frequently is required to sit and climb or balance.
• Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Frequent driving (car, van, truck).
• Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.

Notes

• Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations do not impose an undue hardship.
• Extreme cold (below 32*), extreme heat (above 100*), noise level (medium / high need to shout to be heard), working around moving machinery (fork-lifts, tractors), protective equipment required (earplugs, gloves, eyewear, respirator, mask, etc.), working outdoors (no effective protection from weather), travel is required, flexible schedules (weekends, evenings, and holidays), valid driver’s license, hour/day on-call availability through a national paging system, valid U.S. passport required, deployable in the event of emergencies, must be at least 18 years old.

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.