System Management Engineer Third Shift
About the role
The main responsibility of this individual will be to monitor ServiceNow ticket queues for incidents and tasks related to supported devices, performing initial actions for remote or physical equipment in Data Center as required. This is a third shift, overnight position with work hours from 9:00 PM to 7:00 AM, 4 days a week.
Responsibilities
- Create incident tickets or tasks in ServiceNow and escalate to appropriate teams.
- Page out designated on call resources and escalate for critical issues.
- Field phone calls from customers regarding issues or outages impacting the environment.
- Cook major response engaging necessary teams, facilitate inter team communication with bridge calls.
- Install and uninstall server and appliance hardware.
- Absorb cabling and system configuration.
- Maintain and update system and cable identification.
- Monitor dock for pallet and skid shipments and move them as necessary - This occurs mostly with projects when new equipment comes in.
- Participate in daily/weekly/monthly change management meetings to facilitate outage planning.
- Perform three Data Center walkthroughs including Equip Light Check each shift, record, and report status.
- Install of Data Center supported equipment including unpacking, moving, racking, patch cable connections and power up.
- Decommissioning of supported equipment including power down, un-racking, un-cable, and drive wiping.
- Log HPE and Dell service calls for hardware repairs and escort as required.
Qualifications
- 3-5+ years of previous work experience.
- Familiarity with ServiceNow, SAP, Redwood Software, VMS, and Vertex.
- Knowledgeable of Data Center Operations.
- Must be within driving distance of Cedar Rapids, Iowa, and willing to work onsite.
- Willing to perform shift work in an overnight capacity from 9:00 PM to 7:00 AM, 4 days a week.
- Pursuant to a government contract, this specific position requires U.S. citizenship status.
- Able to lift up to 40 lbs.
- Able to stand or walk for extended periods of time.
- Able to walk up and down stairs or ramps.
- Able to kneel and work under desks or in confined spaces.
- Able to get up and down a ladder or step stool to manage overhead cables and/ or equipment.
- Able to perform server room walk-throughs.
What is Important to Us
- An excellent communicator in writing and speaking.
- The ability to work independently but also value teamwork.
- Excellent problem-solving skills.
- A desire for a job where performance appraisals occur regularly, and you look forward to advancing your career.
- A search for a community of virtue-centered co-workers and clients.
What we offer you
- Competitive salaries.
- Health benefits.
- Flexible work arrangements.
More About VSO
VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more!
[REF] Salary Description $60,000.00 - $70,000.00