System Integrity Specialist

At Encore Fire Protection, we are the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver a superior experience to those who trust us to safeguard what matters most.

About the role

You’re naturally outgoing, detail-oriented, and unapologetically persistent. The people who thrive here can zoom in on the tiny details, then zoom out and keep the bigger picture moving. If you can juggle priorities while building real customer trust, you’ll fit right in at Encore.

Externally, this role is often called an Inside Sales Specialist. Internally, we call it a System Integrity Specialist, because that’s exactly what you’re protecting. You’ll help customers stay safe and code-compliant by identifying fire alarm deficiencies and guiding them to the right repair solutions.

Roughly 70% of your time is office-based: reviewing inspection results, building accurate quotes and proposals, and communicating with customers by phone and email. The other 30% is in the field: meeting customers, surveying life safety systems, building rapport, and making sure recommendations are accurate and compliant. You’ll be paired with an outside sales executive and become a key point of contact for your accounts. You’ll advocate for the customer, clarify scope, coordinate next steps, and keep projects moving, so systems stay up to code.

Responsibilities

• Review inspection reports and deficiency documentation tied to fire alarm systems.
• Prepare and send quotes and proposals for repairs and maintenance contracts.
• Communicate clearly with customers by phone and email about scope, scheduling, next steps, and renewals.
• Track renewals, follow-ups, and proposal activity, keeping documentation accurate and organized.
• Collaborate with internal teams, including Operations, to move work from quote to completion.
• Visit customer sites to survey systems and support accurate quoting.

Requirements

• Prior technical experience with fire alarm systems
• Sales experience beyond retail or hospitality, or strong transferable customer-facing experience
• Strong organization, attention to detail, and follow-through
• Willingness to commit to a technical learning curve and structured training
• Comfort using Microsoft Outlook, Word, and Excel
• Openness to learning ServiceTrade, HubSpot, and other tools
• A people-first mindset and clear communication style
• Ability to work independently while knowing when to ask the right questions

Qualifications

• Experience translating inspection findings into repair scopes customers understand
• Experience selling service work, repairs, or maintenance agreements
• Experience coordinating multiple stakeholders to keep repairs moving fast
• Experience in construction, trade, or life safety environments

Benefits

• Competitive salary with performance-based bonuses
• Comprehensive medical, dental, and vision coverage
• Fidelity 401(k) plan with company match
• Company-paid life insurance policy of $50,000
• Flexible dress code with branded Encore swag
• Access to leading-edge web-based productivity tools

Pay

Expected salary ranges between $70,000 - $90,000 per year.