System Engineer

About the role

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Responsibilities

• Able to assist manager to handle special cases such as GPU, Memory and CPU test process.
• Review and report all customer RMA problems in RMA Repair Database.
• Ensure quality control within the team to meet Commercial, Military, Medical Standards, and customer satisfaction.
• Able to perform customer supports activities for SMC products and third-party accessories on our server.
• Able to self-improve, study newly released products and provide new test guidelines for technicians.
• Able to create and improve testing SOP to meet expected quantity within turnaround time.
• Work closely with manager and report potential problems which could impact timely completion of RMA repair to customer.
• Able to substitute and perform all duties listed in system repair and test technician requisition.

Requirements

• Bachelor's Degree in Electronics or Computer Science preferred
• Minimum of 5 years' experience in Computer Systems service and troubleshooting and customer server environment preferred
• Good Software Operation Skill, Linux and Windows
• Detail oriented and good time management is essential
• Must have excellent communication skills both written and verbal
• With PXE Networking experience, CPU / GPU / MEM troubleshooting related experience will be a plus

Qualifications

• Regular in-office attendance required due to the nature of the role.

Pay

$82,000 - $133,000

Schedule

The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.

Benefits

A comprehensive benefits package is offered, along with the possibility of participating in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.