System Engineer

About the Role

The System Engineer works both independently and as a team player, holding a strong connection to the trade of welding and technology. This position is responsible for implementing and following the Fronius sales strategy by using in-depth and advanced Fronius equipment knowledge to support the sales process. The goal is to promote the Fronius brand in the welding industry and increase market share.

Responsibilities

• Supports all aspects of Fronius welding technology and equipment
• Works independently with existing and prospective customers, providing guidance and support on Fronius Perfect Welding products
• Supports the sales process with configurations for robotic/automated/manual welding systems
• Organizes and executes products and configurations prior to and during production start-up at customer locations
• Evaluates client needs to offer products, services, upgrades, and overall solutions to their welding challenges
• Provides email and telephone support for routine and complex queries/problems
• Understands customer needs and provides suggestions for needed spare parts and other materials to be stocked by the customer
• Provides customer support including product availability, pricing, quotes, special situations, information for bids, equipment documentation, installations, and equipment troubleshooting
• Records all customer-related activity in the CRM platform
• Programs, troubleshoots, and tests automated systems such as robotics and hard automation
• Performs/supports installations, commissioning, and training at client locations for manual/robotic/automated systems
• Creates and customizes training documents for new and existing customers
• Designs and conducts trainings and events for Fronius regional teams and clients
• Participates in trade fairs and provides product and technical guidance and support at regional and national events
• Provides technical support for the introduction of products/systems/processes into the market
• Forwards feedback about the technical aspects of the market, competition, and products to Technical Support International (TSI)
• Leads and supports initiation of modifications/further development of Fronius products
• Facilitates and leads feasibility studies
• Manages executive, mid-management, and technical decision-makers within a single organization
• Deals with challenges and promotes teamwork practices to achieve established goals and objectives effectively and positively
• All other duties as assigned by management

Requirements

• Possess a valid passport or ability to obtain one
• Must be willing and authorized to travel throughout the USA and possibly overseas
• Must have a valid driver’s license
• High interest in technology, particularly in welding
• Experience in the field and/or electrical technology/engineering
• Associate or bachelor’s degree in a related field
• Robot programming/integration experience a plus
• Knowledge of Spanish and/or German a plus
• Strong knowledge of MS Outlook, Excel, Word, and PowerPoint
• Excellent communication skills
• Ability to work independently and/or remotely
• Must be able to work with a team or alone as needed
• High degree of problem-solving skills
• Able to multi-task
• Demonstrated ability as a team contributor

Health and Safety

• Must comply with all safety and health standards established by Fronius USA, LLC and federal, state, or local requirements
• Ability to bend and reach, with repetitive motion
• Physical demands include standing, use of hands to manipulate objects, talking, hearing, looking, typing, walking, twisting, and bending
• May be requested to lift, carry, reach above the shoulder, stoop, squat, kneel, and crouch
• May be required to lift up to 50 pounds unassisted
• Duties performed in both office and field settings
• Occasionally exposed to tripping hazards
• Noise level in the work environment is usually low to medium

Benefits

• Flexible work schedule with hybrid options
• PTO available immediately plus 11 paid holidays
• Employer-matched 401(k)
• Medical, Dental, and Vision covered 100% for employees
• 50% company-paid Medical, Dental, and Vision for family
• Employee Assistance Program
• Short-Term and Long-Term Disability
• Flexible Spending Accounts for Health Care and Dependent Care