System Director of Risk Management

About the role

The System Director, Risk Management is responsible for promoting an environment of risk awareness and risk reduction, supervising risk directors and managers, managing liability claims, assisting in alternative dispute resolution, directing facility risk awareness and risk reduction program, overseeing the investigation and documentation of liability risk exposures, developing and educating on safety and risk management policies and procedures, participating in sentinel event root cause analysis, assisting in purchase and reserve setting of all lines of insurance coverage, and assisting the Chief Legal Officer in developing strategic initiatives for organizational growth.

Responsibilities

• Develops, implements, and directs system-wide risk management program, including loss prevention and loss control measures
• Reviews trends in occurrence reporting data and reports to hospital administration and legal counsel regarding risk management program, trends, and current issues
• Oversees development and education of system safety and risk management policies and procedures; develops, presents, and evaluates educational programs relating to risk management theory, current issues, and incident prevention
• Participates in investigations of sentinel events and the root cause analysis process
• Coordinates and oversees the completion of interrogatories, document productions, and other discovery requests for professional, general, and employment practices liability claims
• Oversees purchase and reserve setting of all lines of insurance coverage for the system
• Works with insurance underwriters and brokers with placement, maintenance, and renewal of all lines of insurance coverage, except workers' compensation
• Oversees the management of workers compensation program for the system and related employee claims
• Participates in various other special projects related to protecting the health system against liability claims
• Serves as a resource to physicians, administrators, nursing personnel, and other hospital departmental personnel
• Assists the System VP Compliance & Audit with all federal, state, and local health care regulations and standards compliance
• Develops and reviews risk policies
• Assists the System VP, Quality and Patient Safety as needed in patient safety education and standards
• Serves on the Emergency Preparedness Committee and monitors activity of all safety subcommittees
• Maintains compliance with all company policies, procedures, and standards of conduct
• Serves as a member of the system’s professional malpractice carrier’s Underwriting Committee and Claims Committee
• Attends mediation and trials as necessary

Requirements

• Education: Bachelor's degree (required); J.D. or Master’s degree or higher (preferred)
• Experience: Minimum of 10 years of risk management, claims management, litigation, and insurance experience (required)
• Licensure: Kentucky RN license (required); Kentucky bar admission (preferred)
• Certification: Associate in Risk Management (ARM) and Certified Healthcare Environmental Manager (HEM) (preferred)

Job Competencies

• Exemplifies service excellence – responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information
• Displays strong organizational skills – manages time effectively, keeps tasks appropriately prioritized and delegates appropriately; works proactively- anticipates and plans for problems before they arise; is able to perform work in a neat, efficient, well-coordinated, well communicated manner with a high degree of accuracy and professionalism
• Displays strong interpersonal skills– can build effective, strong working relationships with employees, colleagues, management, and vendors through trust, communication, and credibility; displays self-awareness and emotional intelligence, exercises sound judgement
• Displays strong leadership skills – ability to work collaboratively with others, serve others, help others, lead others, mentor others, and take directions from others in the interest of moving process and programs forward to the desired outcome

Additional Responsibilities

• Demonstrates a commitment to service, organization values, and professionalism through appropriate conduct and demeanor at all times
• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Supports efforts of team members
• Interacts effectively with physicians, patients, residents, visitors, staff, and the broader health care community

UofL Health Core Expectations

• Lives the values of honesty, integrity, and compassion
• Ensures the highest quality of care for those we serve
• Works together as a team to achieve our goals
• Improves continuously by listening, and asking for and responding to feedback
• Seeks new and better ways to meet the needs of those we serve
• Uses our resources wisely
• Understands how each of our roles contributes to the success of UofL Health