System Administrator (On Site)

This Systems Administrator role is fully dedicated to one customer site in Chicago, IL. As the AGFA representative, you will develop a comprehensive understanding of the client’s workflows, priorities, and technical ecosystem to provide faster issue resolution, enhanced communication, and highly personalized support. Acting as a trusted advisor and primary technical liaison, you will collaborate closely with clinical, operational, IT, and leadership stakeholders to ensure optimal product experience, system reliability, and long-term success.

Responsibilities

• Regularly monitor and track system performance, ensuring all systems operate efficiently; maintain records of performance metrics and impactful events.
• Perform routine maintenance tasks, including software updates, patches, and system upgrades.
• Manage and maintain network infrastructure to the level allowed by the customer contract; troubleshoot and collaborate with customer resources on network issues while ensuring network security protocols are up to date.
• Implement and maintain security measures to protect systems and data from unauthorized access, viruses, and other security threats; monitor security logs, conduct regular security audits, and verify adherence to customer and AGFA policies.
• Provide technical support and assistance to end-users for hardware, software, and network-related issues; respond to help desk tickets in a timely manner and escalate when needed.
• Develop and maintain backup and disaster recovery plans to ensure data integrity and minimize downtime; test backup systems regularly to ensure reliability.
• Create and maintain comprehensive documentation of system configurations, network diagrams, and troubleshooting procedures; keep documentation updated as systems evolve.
• Collaborate with other IT professionals, such as network engineers and software developers, to integrate systems and optimize performance.
• Participate in system upgrades, disaster recovery planning, and implementation of security measures to protect against unauthorized access, data breaches, and malware attacks.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5-7 years of proven experience as a Systems Administrator or similar role, with a strong understanding of computer systems, networks, and IT infrastructure.
• 2+ years of Linux administration experience.
• Experience in a cloud-based environment; AWS Cloud Practitioner Certification preferred.
• Proficiency in operating systems (e.g., Windows, Linux), networking protocols (e.g., TCP/IP, DNS, DHCP), and virtualization technologies.
• Experience with system monitoring tools, backup and recovery solutions, and security systems (e.g., firewalls, intrusion detection/prevention systems).
• Strong troubleshooting skills and the ability to analyze complex technical problems and implement effective solutions.
• Ability to understand clinical workflows, imaging operations, and how PACS/Enterprise Imaging impacts patient care.
• Awareness of regulatory and compliance considerations (HIPAA, data governance, uptime requirements).
• Ability to connect technical decisions to broader operational and clinical priorities, understanding how system performance affects throughput, clinician satisfaction, and patient outcomes.
• Skill in navigating relationships with clinical leaders, IT leadership, operations managers, and AGFA corporate teams; ability to balance competing priorities and communicate tradeoffs clearly.
• Comfort supporting upgrades, migrations, and workflow redesigns with minimal disruption; ability to plan, coordinate, and communicate changes effectively.
• Focus on user satisfaction, adoption, and long-term partnership; ability to anticipate needs and proactively prevent issues.

Skills

• Deeply relational, strategic, and embedded in a clinical environment; blend of business acumen and high-level soft skills beyond traditional technical expertise.
• Strong communication and collaboration abilities to act as a trusted advisor and primary technical liaison.
• Proactive mindset with a commitment to operational excellence and system reliability.

Benefits

• Dynamic global organization with a history of innovation and a strong product portfolio.
• Challenging yet supportive work environment with dedicated and professional colleagues.
• Career development and growth opportunities.
• Competitive salary and benefits package, including variable and commission compensation opportunities for eligible roles.
• Vacation entitlement and paid time off.
• Benefits package supporting physical, emotional, and financial wellbeing.

Schedule

Flexible hours are required at times, including adjusted start times, after-hours support, and potential weekend work.

Location

Onsite: Chicago, IL

Values

• Own It: Accountability for results, ethical and safe behaviors, and solution-oriented mindset.
• Play as One: Collaboration for a common goal, valuing diverse perspectives, respectful communication, and supporting team decisions.
• Move Forward: Embracing change, exploring innovation, seeking feedback, and taking proactive steps to resolve issues.
• Drive Value: Bold choices to maximize value creation, delivering exceptional customer value, and using data to generate insights and outcomes.