System Administrator II, Virtualization

About the role

This position is a high-level professional role responsible for virtual server and desktop environments. The role involves technical activities such as designing, implementing, maintaining, and troubleshooting virtualization environments.

Responsibilities

• Performs specialized duties involved in the planning, installation, configuration, operation, development, modification, maintenance, and repair of virtualized systems, software, and applications.
• Installs and configures physical servers, including operating systems, software applications, and tools.
• Designs, builds, operates, and maintains virtualization infrastructure in accordance with the College's needs and recommended best practices.
• Affirms minimum service interruptions by analyzing performance, scalability, and availability of resources.
• Develops strategies for, and completes performance tuning of, College mission-critical virtualization systems.
• Analyzes, tests, and troubleshoots assigned systems.
• Maintains confidentiality of any information accessed, received, processed, viewed, etc., within the College’s systems, storage, office spaces or other areas utilized within the IT department.
• Serves on On-Call/On-Duty rotations for after-hours support, 24/7 availability.
• Supports & Reporting:
  • Performs Tier 3 troubleshooting and serves as an escalation point for any issues Tier 1&2 support are unable to resolve.
  • Schedules system downtime with end users and technical staff members to facilitate hardware and software changes following CSCC change management procedures.
  • Documents solutions and standard operating procedures (SOPs) to ensure services are delivered in an effective and efficient manner for assigned and related areas of responsibility.
  • Ensures policies, procedures, rules, and regulations are being met and followed according to College practices.
  • Understands and documents the technical requirements for new services or service enhancements.
  • Advises on technological decisions and provides service implementation estimates.
  • Supports the overall operations of assigned environments, ensuring they meet requirements and performance goals.
  • Identifies reusable/preconfigured service components or standard products from the market to leverage and assemble the service/solution.
  • Works closely with appropriate stakeholders to ensure implementation meets design requirements.

Qualifications

• High School Diploma or Equivalency.
• At least three (3) years of progressively responsible technical experience managing virtualization environments.
• An appropriate combination of education, training, coursework and experience may qualify a candidate.

Skills

• Knowledge of: server and desktop virtualization using VMware vSphere, VMware Horizon, and Microsoft Hyper-V; enterprise SAN systems; networking as it relates to virtualization; server hardware monitoring and troubleshooting; Business Continuity & Disaster Recovery; server and desktop operating systems and management; system monitoring and logging.
• Skilled in: verbal and written communication; operating job equipment; planning, scheduling and organizing work; general typing; application of job software programs; application of technical skills in area of specialization.

Culture of Respect

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Other Duties And Responsibilities

• Attends all required department meetings and training.
• Required to serve on On-Call/On-Duty rotations for after-hours support, 24/7 availability.
• Regular, predictable, and punctual attendance is required.

Minimum Experience and Education

• High School Diploma or Equivalency.
• At least three (3) years of progressively responsible technical experience managing virtualization environments.
• An appropriate combination of education, training, coursework and experience may qualify a candidate.

Knowledge, Skills, & Abilities

• Knowledge of: server and desktop virtualization using VMware vSphere, VMware Horizon, and Microsoft Hyper-V; enterprise SAN systems; networking as it relates to virtualization; server hardware monitoring and troubleshooting; Business Continuity & Disaster Recovery; server and desktop operating systems and management; system monitoring and logging.
• Skilled in: verbal and written communication; operating job equipment; planning, scheduling and organizing work; general typing; application of job software programs; application of technical skills in area of specialization.
• Ability to: think creatively and exploit opportunities; simplify and synthesize complex situations with consideration to all elements; work independently demonstrating initiative; develop and maintain effective working relationships with colleagues and stakeholders across the College; effectively work with persons of varying cultures; analyze technical problems, troubleshoot and draw appropriate conclusions; perform light manual labor for extended periods of time; maintain confidential and sensitive information; maintain accurate and complete work records; coordinate multiple activities and tasks; exhibit flexibility in work schedule and job tasks; apply technical and analytical applications.