System Administrator- Augusta, ME

Key Results Area #1: Take Ownership of the Customer’s Technological Success Build long-term relationships with customersEnsure customers data and network security is maintained with industry best practicesDesign, estimate, quote, and implement solutions to solve customers’ problemsProvide fast response times for customersInteract with the accounting department on the customers’ behalf and describe value for work performedAbility to generate and maintain your own work through identifying value-added opportunities, improvements or additional projects for a client Key Results Area #2: Being a Valuable Team Member Provide a good example of S. J. Rollins culture and valuesBe on time for work and scheduled meetingsParticipate in regular team and company meetingsTake responsibility for personal and career developmentTake responsibility for the training and education of less experienced team members Entry Knowledge Meet or exceed responsibilities and expectations of Senior Technical Support Specialist Skill Level Minimum Experience Level: 3 years A fully trained and experienced System Administrator will have a working knowledge of all major IT technologies and be able to:Maintain and administer our full stack of technologySolve most end-user issuesInstall most network hardware with minimal assistance Responsibilities Assist Senior System Administrators and Network Engineers with projectsAssist lower-level technicians in building their knowledge and experienceIndependently manage billable time through onsite appointments and help desk ticketsServe as primary contact for select group of clientsEffective communication with client from problem definition and cost estimate through follow-up of successful solutionEstimate and quote sales for any product in inventory including hosted servicesRecognize business opportunities from clients and propose solutions with minimal input from Team LeaderAccept assignment of emergency phone as requiredAble to discover value add work for customers, and significantly reduce reliance on help desk to receive work Expectations Adhere to policies and procedures as outlined in the Employee HandbookMeet or exceed the billable hours per day expectations established at each performance reviewBest indicator of success is to work 5 days a week and be on time for work each dayShow a good attitude towards people and a willingness and passion to learn new skillsHigh-level client communication (inc. conflict resolution) in writing and in personDemonstrate critical thinking and decision-making skills while working towards a solutionProactively manage a client’s IT infrastructureBegin development of high-level skills in a given IT disciplineDevelop strong relationships with clients that result in an increased reliance on you for IT needsMaintain a flexible schedule to allow for periodic night/weekend work and out of state work. Benefits Health CareDentalVisionLife InsuranceRetirement PlanProfit Sharing Imagine not having to deal with the frustrations of IT. Think about how much more you could do in your business if you were not distracted by IT problems. We understand that technology has the power to make our lives easier. However, making everything operate in unison is difficult. We inherently believe technology should not be a burden and we exist to orchestrate it so that your business can achieve more. Our mission is to remove the burdens of technology by providing solutions that create efficiency, stability, and security. S. J. Rollins Technologies Inc. is a Maine Corporation that has been providing Hosted Services, Managed Services, Network Security, Software Development, and Phone & Communication solutions since its inception in 1986. We have a solid, proven 30-year history, an enduring commitment to customer satisfaction, and the expertise for your business needs.