System Administrator

Location: On-site in Syracuse, NY

About the role

This position will work side-by-side with our CTO, serve as the trusted liaison to outside support vendors and managed service providers (MSP), and play a hands-on role in our IT transformation journey. If you love variety, enjoy problem solving, and get energized by learning new technologies, you’ll feel right at home here.

Responsibilities

• Be the primary point of contact with our outside support vendors and MSP, ensuring issues are triaged quickly, communication is clear and service levels are consistently met.
• Monitor & maintain our enterprise systems in close collaboration with the CTO and our vendor partners, keeping performance, availability and security top of mind.
• Provide on-site technical support for situations where a physical presence makes all the difference—from hardware deployments and facility moves to production troubleshooting.
• Partner with CTO on IT transformation initiatives, contributing your perspective and execution skills to projects that modernize how we operate.
• Learn quickly and apply what you learn. Our technology stack evolves with the business, and you'll be expected to pick up new platforms, tools and practices and put them to work.
• Document, improve and share. Help build the knowledge base and processes that keep us resilient while we scale.

Requirements

• Comfortable deploying and troubleshooting desktop, workstation, and production-floor equipment; provides user support in office and production environments
• Proactive and ownership-driven, with strong problem-solving and follow-through
• Collaborative communicator with experience working across departments and with vendors and service providers
• Curiosity about technology and a demonstrated ability to rapidly apply new tools, systems and concepts
• Able to manage multiple priorities effectively
• Strong background in Microsoft desktop and server operating systems and 365 applications
• Familiarity with backup and restore methodology
• Experience with Linux server operating systems and their management
• Significant knowledge of networking technologies, including TCP/IP and VPNs
• Familiarity with web services and e-commerce technology support
• Able to navigate server room/data center and understand how systems and equipment connect and relate to one another

Qualifications

• Bachelor's Degree in Information Technology, Computer Science or a related field
• An equivalent combination of education and hands-on experience will be given strong consideration
• A minimum of 3 years administrating enterprise systems in a business environment, including networking, servers, end-user devices, identity and common business applications

About Us

Established in 1896 and based in Syracuse, New York, Gaylord Archival is trusted by museums, cultural institutions and collectors worldwide to protect and display irreplaceable artifacts. We are committed to attracting and retaining talented professionals by fostering a flexible, collaborative workplace where team members are valued, supported, and empowered to contribute their skills and ideas. Our culture emphasizes teamwork, health and safety, and a healthy work-life balance as we work together to achieve our goals.

Benefits

• Competitive total compensation package
• 401(k) savings plan (includes Roth option) and participation in corporate retirement plan
• Medical, dental, vision, and life insurance programs with additional wellness benefits offered
• Generous paid time off

Pay

$80,000 to $90,000 per year dependent on experience