System Administration Manager

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes description of role, responsibilities, required skills/experience, benefits. No pay or schedule info. So we should have sections: About the role (maybe from first paragraph), Responsibilities (the detailed duties), Requirements (education, experience), Skills (maybe combine with requirements?), Benefits (list). The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Thus we need to extract substantive content. Let's parse the posting: First line: "This role is an office position based in Louisville, KY." That's location info. Then "What The Role Is The System Administration Manager leads the team responsible for supporting the company’s ERP platform, connected systems, and other enterprise applications and technology platforms as needed. This role provides day-to-day leadership for system administration, service management, environment and server management, application maintenance, licensing, and operational support to ensure business-critical technology remains stable, secure, reliable, and well managed. This highly collaborative role partners with technical teams, business stakeholders, and vendors to maintain system health, coordinate support activities, manage technology investments, and drive operational improvements. The Manager will bring strong experience managing enterprise systems and technical teams, with the ability to balance daily operational needs with longer-term platform strategy, lifecycle planning, and continuous improvement." That's description. Then "How You Will Spend Your Time?" followed by sub-sections: Team Leadership & Support, Systems & Application Management, Service Management & Operational Governance, Environment & Server Management, Application Integration & Technical Coordination, Budget, Licensing & Vendor Management, Communication & Stakeholder Management. Each with bullet-like paragraphs. Then "Who You Are… Required Skills and Experience:" then list of requirements: Bachelor's degree..., Minimum 7 years..., Minimum 3 years..., Strong background..., Experience with..., Experience managing..., Demonstrated understanding..., Demonstrated ability..., Familiarity with ITIL..., Experience supporting ERP..., Experience with Oracle... Then "Physical Requirements While performing duties of job, employee is frequently required to: Stand, walk, use hands and fingers to handle, or feel objects, and use of computer; reach with hands and arms. Occasionally lift up to 20 pounds" Then "Benefits Paid Vacation11 Paid HolidaysHealth, Dental & Vision eligibility from day oneFSA/HSA401K matchEAPMaternity/Paternity Leave" Then EEO boilerplate. We need to remove boilerplate: EEO statement, maybe also "Physical Requirements" maybe considered not a standard section but could be part of Requirements? It's not a typical heading but we could include as part of Requirements or maybe a separate section? The instruction says use headings from list; we can create sections like Requirements (includes education, experience, physical). Skills maybe separate. We need to decide sections: About the role (intro), Responsibilities (the "How You Will Spend Your Time?" sections), Requirements (education, experience, physical), Skills (maybe the specific skill items like familiarity with ITIL, ERP, Oracle), Benefits (list). Could also combine Skills into Requirements. But we need to avoid thin sections. Perhaps combine Requirements and Skills into one "Requirements" section that includes education, experience, skills, physical. Or separate "Qualifications" and "Skills". The list includes Qualifications as possible heading. We could use "Qualifications" for education/experience, and "Skills" for technical skills. But we need to ensure each has substantive content. Let's extract: About the role: first paragraph(s) describing role. Responsibilities: the bullet points under "How You Will Spend Your Time?" each subheading with paragraphs. We'll need to turn each duty into list items? The instruction: Use

  • for any list of duties/requirements/benefits. So we can create a
    with each duty as
    • . Could combine multiple sentences per duty. We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep the details as given. We could create a
      where each
      • contains the full description for each responsibility area. Similarly for requirements: education, experience, etc. Could be a
        . Skills: maybe list of specific skills: familiarity with ITIL, change management, incident management, problem management, release management; experience supporting ERP; experience with Oracle or other enterprise database technologies. Benefits: list: Paid Vacation, 11 Paid Holidays, Health, Dental & Vision eligibility from day one, FSA/HSA, 401K match, EAP, Maternity/Paternity Leave. We need to format benefits as list items. We must not include Pay or Schedule sections because not present. We need to output only HTML fragment, no /, no markdown fences. Let's craft:

        About the role

        This role is an office position based in Louisville, KY. The System Administration Manager leads the team responsible for supporting the company’s ERP platform, connected systems, and other enterprise applications and technology platforms as needed. This role provides day-to-day leadership for system administration, service management, environment and server management, application maintenance, licensing, and operational support to ensure business-critical technology remains stable, secure, reliable, and well managed. This highly collaborative role partners with technical teams, business stakeholders, and vendors to maintain system health, coordinate support activities, manage technology investments, and drive operational improvements. The Manager will bring strong experience managing enterprise systems and technical teams, with the ability to balance daily operational needs with longer-term platform strategy, lifecycle planning, and continuous improvement.

        Responsibilities

        • Team Leadership & Support – Lead, coach, and develop the system administration team responsible for enterprise platforms, applications, and connected systems. Set priorities, clarify responsibilities, manage workload, and ensure operational commitments are completed in a timely and organized manner. Build a culture of accountability, service, collaboration, technical ownership, and continuous improvement. Support resource planning, escalation management, performance management, and team development. Ensure appropriate support coverage and knowledge sharing across critical systems.
        • Systems & Application Management – Oversee the administration and operational support of the company’s ERP platform, connected systems, and other enterprise applications and platforms assigned to the team. Ensure systems are available, stable, secure, and performing effectively across production and non-production environments. Manage day-to-day system maintenance, including application administration, configuration, patching, upgrades, monitoring, access, troubleshooting, and preventative maintenance. Establish clear ownership and support expectations for systems within the team’s portfolio. Partner with infrastructure, database, security, development, and application teams to maintain overall system health and resolve complex technical issues.
        • Service Management & Operational Governance – Lead incident, request, problem, and change management processes for supported systems. Establish and maintain operational standards, support procedures, documentation, and escalation paths. Monitor recurring issues, coordinate root cause analysis, and drive sustainable solutions rather than repeated short-term fixes. Establish and monitor service levels and operational performance measures for critical systems. Drive continuous improvement opportunities that increase reliability, simplify administration, automate manual activities, and improve the overall support experience.
        • Environment & Server Management – Oversee environment planning and support across development, test, training, and production environments. Coordinate server administration, environment refreshes, system maintenance, patching, upgrades, and related operational activities. Ensure environments remain consistent, appropriately secured, and ready to support development, testing, releases, training, and business operations. Coordinate planned outages and maintenance windows while minimizing business disruption. Partner with infrastructure, database, security, and other technical teams to maintain system performance, capacity, availability, backup, recovery, and appropriate access controls.
        • Application Integration & Technical Coordination – Oversee operational support for applications, interfaces, APIs, middleware, and other technologies connecting enterprise systems. Coordinate troubleshooting of integrations, scheduled processes, data movement, and cross-platform issues. Maintain awareness of technical dependencies across applications, infrastructure, databases, and external services. Ensure operational readiness for system changes, releases, upgrades, and new integrations. Coordinate technical teams and vendors during complex incidents or changes involving multiple systems.
        • Budget, Licensing & Vendor Management – Manage the operating budget for systems, applications, services, and vendors within the team’s area of responsibility. Own or coordinate software licensing, subscription management, renewals, maintenance agreements, and support contracts. Monitor license utilization and identify opportunities to optimize costs while maintaining appropriate business capabilities and support coverage. Support annual budget planning and forecasting for software, infrastructure, professional services, upgrades, and other technology investments. Manage vendor relationships and hold partners accountable for service levels, deliverables, issue resolution, and contractual commitments. Identify upcoming lifecycle, capacity, licensing, and maintenance needs and proactively incorporate them into technology and budget planning.
        • Communication & Stakeholder Management – Serve as a primary operational contact for systems and applications supported by the team. Communicate clearly with business leaders, technical teams, and vendors regarding system health, risks, incidents, priorities, and planned changes. Provide timely status updates, escalations, recommendations, and operational reporting. Coordinate communication and planning for system changes, maintenance, outages, releases, and critical events. Build strong partnerships across Technology and business functions to understand service expectations and evolving system needs.

        Requirements

        • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent experience considered.
        • Minimum 7 years of experience supporting enterprise systems, business-critical applications, infrastructure, or complex technology environments.
        • Minimum 3 years of experience leading technical teams or managing operational support functions.
        • Strong background in systems management, service management, application support, and environment management.
        • Experience with server management, application maintenance, system upgrades, patching, monitoring, and enterprise troubleshooting.
        • Experience managing software licensing, technology vendors, support agreements, and operational budgets.
        • Demonstrated understanding of enterprise integrations, APIs, middleware, databases, and dependencies between business-critical systems.
        • Demonstrated ability to manage competing priorities, lead through critical incidents, solve complex problems, and communicate effectively across technical and business groups.
        • Physical requirements: While performing duties of job, employee is frequently required to: stand, walk, use hands and fingers to handle, or feel objects, and use of computer; reach with hands and arms. Occasionally lift up to 20 pounds.

        Skills

        • Familiarity with ITIL, change management, incident management, problem management, and release management practices is preferred.
        • Experience supporting ERP or other large-scale enterprise application platforms is preferred but not required.
        • Experience with Oracle or other enterprise database technologies is preferred but not required.

        Benefits

        • Paid Vacation