Syndicated Loan Servicing Specialist II

About the role

Responsible for managing day-to-day activities of direct reports in Syndicated Servicing and/or performs very complex, critical functions/tasks. Assists manager in coordinating and prioritizing day-to-day tasks/functions in Syndicated Servicing, resolving procedural and technical issues.

Responsibilities

• Performs complex and/or non-routine administrative tasks exercising significant judgment and discretion in the performance of duties usually in support of a single team within Loan Operations
• Gather, interpret, and transcribe complex and non-standard information and/or related files to ensure loan boarding packages are input into core system according to bank, regulatory and investor guidelines.
• Documents reviewed may include loan approval forms, appraisals, title work, insurance, and all other requirements necessary to properly perfect our collateral position.
• Process complex and non-standard boarding requests, perform Quality Assurance review, and complete complex loan research and maintenance requests in compliance of Bank, regulatory and investor guidelines
• Assist Account Officers with questions regarding loan booking and loan maintenance questions
• Provide exceptional customer service by responding to requests and issues in an accurate and timely manner
• Meet performance standards of established production and quality metrics
• Adhere to Corporate policies and procedures as proscribed
• Assist Manager in assessing training needs and ensuring procedures manuals are kept up to date and engage with Change Management as needed, based on identified gaps they may notice or additional training they may need.
• Participate in monthly one-on-ones with Managers.
• This position could be responsible for the training of other employees within the department
• Assist with pre-and-post-conversion-related activities.
• Assist with creating and updating Policies and Procedures for new and existing processes.
• Provide world-class service to internal and external clients with a sense of urgency and positive attitude
• Balance competing priorities and make sound business decisions within standard policy
• Adhere to Corporate and Loan Operations policies and procedures as prescribed

Requirements

• Education: College Degree preferred.
• Experience: 3 years minimal experience, 5+ years preferred.
• Conditions of Employment: Must be able to pass a criminal background and credit check
• FLSA Status: Non-Exempt
• Supervisory Responsibility: This position does not manage employees
• Working