Symitar Hosted Automation Consultant

About the role

At Jack Henry, we help community banks and credit unions deliver seamless, secure, human-centered experiences. Our impact starts with associates who value purpose, collaboration, and innovation. We are seeking a Business Consultant to provide specialized Symitar EASE™ services to larger-asset clients, bridging standard support and advanced assistance.

• Make an impact – Advise large, complex financial institutions and help shape their success.
• Work strategically – Provide consultative guidance beyond day-to-day support.
• Build expertise – Become a go-to resource for the Symitar EASE™ solution.
• Collaborate with purpose – Share knowledge and deliver the right outcomes for clients and communities.
• Grow your career – Expand your skills and influence through enterprise-level client work.

Responsibilities

• Serve as the primary contact and trusted advisor for clients’ processing, data center, and complex technical needs.
• Coordinate client and vendor integrations with the EASE Data Center.
• Lead regular client calls, review strategic plans, and align Jack Henry resources for projects, testing, training, and deployment.
• Provide status updates, monitor cases, and partner with the Customer Relationship Manager to support escalations.
• Identify process improvements and future client needs, document solution approaches, use data insights to improve performance, and communicate opportunities to the appropriate sales team.

Requirements

• Minimum of 5 years of experience in financial institution back-office environments or FinTech.
• Available to work one on-call shift per calendar year.

Preferred qualifications

• Advanced knowledge of the Symitar Core.
• Advanced knowledge of SMA OpCon Solution Manager automation and SFTP.
• Outstanding communication, customer service, and organizational skills.
• Ability to define requirements, analyze processes, and recommend improvements.
• Ability to manage multiple projects and meet aggressive deadlines.

Location

This remote position requires candidates to live within approximately 70 miles of an office in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Springfield, MO; or Monett, MO. The position does not offer current or future immigration sponsorship, including H-1B or PERM. All positions may require an onsite interview or in-person onboarding to verify identity.

Culture & benefits

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate.