Switchgear Application Specialist

About the role

A fully onsite Switchgear Application Specialist supports low and medium voltage switchgear and power distribution systems, serving as a technical expert within the service team. This position bridges Field Service, Engineering, and customers by providing advanced technical support, troubleshooting, and ensuring high-quality service delivery.

Responsibilities

• Offer technical support for commissioning, maintenance, testing, and troubleshooting of electrical systems.
• Support remote and on-site troubleshooting with structured diagnostics.
• Act as escalation point for complex service issues, ensuring timely resolutions.
• Develop and review safe, effective Methods of Procedure (MOPs) for field activities.
• Document troubleshooting processes and collaborate with Engineering on product improvements.
• Provide technical training and support to field personnel and customers.
• Coordinate with vendors and relay field feedback to manufacturing and engineering teams.
• Participate in factory testing and customer witness tests, traveling as needed.

Qualifications

• Bachelor’s degree in electrical or power engineering or equivalent experience.
• 10+ years of experience in power generation or electrical distribution industries.
• 5+ years hands-on experience with electrical systems including LV/MV switchgear, control systems, and backup power.
• Previous field service experience with OEMs or reputable providers is preferred.
• Strong understanding of electrical schematics, control logic, PLCs, and HMIs.
• Excellent troubleshooting, communication, and documentation skills.
• Ability to work independently, manage priorities, and travel as needed.

Core Skills: Technical expertise in electrical systems, problem-solving, customer focus, collaboration, and continuous improvement mindset.