Switchboard Operator-Receptionist

About the role

Support our Veterans through outstanding service. Join our team as a Switchboard Operator-Receptionist and play a key role in ensuring seamless communication and exceptional customer care. Make an impact by joining ServiceSource, a champion for people with disabilities.

Responsibilities

• Operate office machines, such as photocopiers and scanners, facsimile machines, voicemail systems, and personal computers.
• Accurately enter data into corresponding fields within various software programs.
• Review files, records, and other documents to obtain information to respond to requests.
• Compute, record, and proofread data and other information such as records, or reports.
• Maintain patient confidentiality by keeping patient record information confidential.
• Perform phone operator functions such as answering multiple call lines, transferring, receiving codes, and speaking on the PA system.
• Adhere to all fire and safety, bomb threats, and security protocol regulations within assigned area.
• Serve and protect the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements as well as Joint Commission on Accreditation of Health Organizations (JACHO) standards.
• Perform other responsibilities as assigned.

Qualifications

• High school diploma or General Educational Development (GED) required.
• 1 year experience in a high demand and fast-paced environment preferred.
• 1 year experience with Health Insurance Portability and Accountability Act (HIPAA) preferred.
• Must be able to obtain a VA security clearance.

Additional Responsibilities

These duties and responsibilities will be rated on the Annual Performance Review.

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear.
• The employee is occasionally required to walk and sit.
• The employee may occasionally lift or move products and supplies up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

• The noise level in the work environment is usually moderate.

What We Offer

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

Equal Employment Opportunity

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class.

PAY TRANSPARENCY POLICY

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.