Switchboard Operator (Part-Time) - Village of Skokie

Part-time position, Monday through Friday, 8:30 a.m. – 1:00 p.m.

About the role

Friendly, enthusiastic, and personable candidate to serve as the first point of contact for the Village of Skokie.

Responsibilities

• Answer telephones and direct calls through the Village’s computerized switchboard to appropriate departments or individuals in a polite, expeditious manner.
• Assist walk-in visitors.
• Support the Village Clerk’s office with real-estate tax transactions and voter registration.
• Process and sort daily incoming mail.
• Perform other work-related duties as assigned.

Requirements

• High school diploma or equivalent.
• Prior switchboard and/or administrative support in an office environment preferred.
• Excellent hearing, verbal communication, telephone, and interpersonal skills.
• Pleasant and welcoming personality.
• Ability to manage multiple calls in sequence.
• Proficiency operating moderately sophisticated office equipment, including the Village’s switchboard, personal computers, calculators, and printers.
• Fluency in English; bilingual skills helpful but not required.

Pay

Hourly pay range: $26.32 – $34.44. Starting pay range: $26.32 – $29.02, depending on qualifications.

Benefits

• IMRF retirement pension plan.
• Deferred compensation plan.
• Confidential mental-health support.
• Employee Assistance Program (EAP).
• Paid time off.