Switchboard Operator I

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the posting. Job title: SWITCHBOARD OPERATOR I 44411 (but we do not repeat as heading). We need sections. Let's extract content: - About the role: maybe Position Overview. That is: "The Division of Developmental Disabilities is seeking to hire a Switchboard Operator I for the Shapiro Center located in Kankakee, Illinois to perform routine work in operating a Department of Human Services, 24-hour, facility switchboard carrying a heavy traffic load. Talks to individuals during the operation of the switchboard. Serves as receptionist and receives and sorts facility mail. Performs routine clerical tasks." We can put that under

About the role

with

. - Responsibilities: Essential Functions list. Those are bullet points: "Performs routine work in operating a Department of Human services 24-hour, facility switchboard carrying a heavy traffic load. Responds to and maintains records for emergency calls such as fire, medical, police etc. Serves as receptionist. Receives and sorts facility mail. Performs routine clerical tasks involving the operation of simple manual or automated office equipment. Performs other duties as required or assigned which are reasonably within the duties enumerated above." We can put under

Responsibilities

with

• each. - Requirements: maybe Conditions of Employment? Or Minimum Qualifications? The posting includes Minimum Qualifications and Conditions of Employment. We can combine into Requirements? But we have separate sections: Requirements, Qualifications, Skills. We need to decide what content fits each. We have Minimum Qualifications: "Requires knowledge, skill and mental developmental equivalent to the completion of four (4) years of high school. Qualifying state employees in the employee Upward Mobility Program may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification." That's qualifications. We have Conditions of Employment: list of abilities: work after business hours, weekends and holidays; utilize office equipment including PCs; travel; pass IDHS background check; pass drug screen for drugs prohibited from recreational use under Illinois Law. These could be Requirements. Skills: maybe "Skill Option: UMP Certificate" indicates skill: UMP Certificate. Also maybe ability to operate switchboard, talk to individuals, etc. But we can include a Skills section if there is specific skill content. The posting mentions "Skill Option: UMP Certificate". That's a skill/certificate. Also maybe "talks to individuals", "operates switchboard". But we can include a Skills section with bullet: UMP Certificate. Pay: The posting includes Salary: Anticipated Salary: $3,828-$4,883/month ($45,936-$58,596/year). So we can include Pay section. Schedule: Work Hours description: "See below: Rotating relief schedule, 2 days per week 10:30pm-6:30am, 3 days per week 9:30am-5:30pm OR 12pm-8pm if prior shift worked was 10:30pm-6:30am. Rotating every 3 weeks: WEEK 1- Work Mon, Tues, Fri, Sat, Sun, Off Wed & Thur WEEK 2 Work Tues, Wed, Thurs, Fri, Off Mon, Sat & Sun WEEK 3Work Mon, Tues, Wed, Thurs, Sat, Sun, Off Fri 30-minute unpaid lunch, Switchboard Anticipated Hybrid Work Schedule Availability: Not available, fully in office". So we have schedule details. So include Schedule. Benefits: The posting includes generic "Why Work for Illinois?" paragraph about benefits, but it's boilerplate? It says: "Our top-tier benefits and great retirement packages can help you build a rewarding career..." This is generic but still mentions benefits. However the instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "Why Work for Illinois?" is likely boilerplate but it's about benefits. It's generic but still mentions benefits. The rule: "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. 'commensurate with experience', 'not specified', 'N/A', 'varies', 'TBD')". The benefits paragraph is generic but not placeholder like "varies". It's still somewhat generic but it's actual content about benefits. However it's likely considered boilerplate. The instruction says remove boilerplate like EEO etc. "Why Work for Illinois?" might be considered boilerplate but it's not explicitly listed. Safer to omit Benefits section if not specific. The posting does not list specific benefits like health insurance, retirement, etc. So we should not create Benefits section. Thus sections: About the role, Responsibilities, Requirements (Conditions of Employment), Qualifications (Minimum Qualifications), Skills (UMP Certificate), Pay, Schedule. We need to use

  for each section heading. Use

  • for any list of duties/requirements/benefits. For prose use

    . We must not repeat job title as heading. Do not put Job ID etc as headings; fold minor metadata into short

    or drop it. We can include a short paragraph with metadata like Agency, Location, etc if we want but not as heading. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

    or drop it." So we can include a

    with metadata like Agency: Department of Human Services; Location: 100 E Jeffery St, Kankakee, IL 60901; etc. But we need to preserve ALL substantive information; do not invent or summarize away detail. So we should include metadata somewhere, maybe in a

    before sections. We need to output ONLY the HTML fragment. Let's craft:

    Agency: Department of Human Services

    Location: 100 E Jeffery St, Kankakee, Illinois 60901 (Shapiro Center, Division of Developmental Disabilities)

    Work County: Kankakee

    Job Type: Salaried, Full Time

    Salary: Anticipated Salary: $3,828‑$4,883/month ($45,936‑$58,596/year)

    Work Hours: Rotating relief schedule: 2 days/week 10:30 pm‑6:30 am, 3 days/week 9:30 am‑5:30 pm (or 12 pm‑8 pm if prior shift was 10:30 pm‑6:30 am). Rotating every 3 weeks: Week 1 – Mon, Tue, Fri, Sat, Sun (off Wed & Thu); Week 2 – Tue, Wed, Thu, Fri (off Mon, Sat, Sun); Week 3 – Mon, Tue, Wed, Thu, Sat, Sun (off Fri). 30‑minute unpaid lunch. Fully on‑site (no hybrid option).

    But note we already have Pay and Schedule sections; we should not duplicate. The instruction says include a section ONLY when posting has real specific content. We have Pay and Schedule sections. So we should not also put salary and work hours in metadata paragraphs; we should put them in those sections. However we can still include other metadata like Agency, Location, Work County, Job Type, etc in a short paragraph before sections. That's okay. But we must not repeat job title as heading. So we can start with a

    containing metadata. Let's decide: We'll have a

    for Agency, Location, Work County, Job Type, Number of Vacancies, Bargaining Unit Code, Skill Option maybe? But Skill Option is skill. We'll keep it concise. Now sections:

    About the role

    The Division of Developmental Disabilities is seeking to hire a Switchboard Operator I for the Shapiro Center located in Kankakee, Illinois to perform routine work in operating a Department of Human Services, 24‑hour, facility switchboard carrying a heavy traffic load. Talks to individuals during the operation of the switchboard. Serves as receptionist and receives and sorts facility mail. Performs routine clerical tasks.

    Responsibilities

    • Performs routine work in operating a Department of Human Services 24‑hour facility switchboard carrying a heavy traffic load.
    • Responds to and maintains records for emergency calls such as fire, medical, police, etc.
    • Serves as receptionist.
    • Receives and sorts facility mail.
    • Performs routine clerical tasks involving the operation of simple manual or automated office equipment.
    • Performs other duties as required or assigned which are reasonably within the duties enumerated above.

    Requirements

    • Ability to work after business hours, weekends, and holidays.
    • Ability to utilize office equipment, including personal computers.
    • Ability to travel in the performance of job duties.
    • Ability to pass the IDHS background check.
    • Ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law.

    Qualifications

    Requires knowledge, skill and mental developmental equivalent to the completion of four (4) years of high school. Qualifying state employees in the employee Upward Mobility Program may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification.

    Skills

    • UMP Certificate (Skill Option)

    Pay

    Anticipated Salary: $3,828‑$4,883 per month ($45,936‑$58,596 per year).

    Schedule

    Rotating relief schedule: 2 days per week 10:30 pm‑6:30 am, 3 days per week 9:30 am‑5:30 pm (or 12 pm‑8 pm if prior shift was 10:30 pm‑6:30 am). Rotating every 3 weeks: Week 1 – Mon, Tue, Fri, Sat, Sun (off Wed & Thu); Week 2 – Tue, Wed, Thu, Fri (off Mon, Sat, Sun); Week 3 – Mon, Tue, Wed, Thu, Sat, Sun (off Fri). Includes a 30‑minute unpaid lunch. Position is fully on‑site; no hybrid work option.

    We need to ensure we didn't include any boilerplate like "Why Work for Illinois?" etc. We omitted that. Check that we preserved all substantive information: Agency, Location, Work County, Job Type, Number of Vacancies, Bargaining Unit Code, Skill Option (we included as skill), Salary, Work Hours, Position Overview, Essential Functions, Minimum Qualifications, Conditions of Employment. We omitted Number of Vacancies and Bargaining Unit Code; we could include them in metadata paragraph. Let's add them. Add to metadata paragraph: Number of Vacancies: 1; Bargaining Unit Code: RC014 Clerical Employees