Switchboard Operator-Full Time-Mid Shift

Summary

Operate the switchboard console to route incoming, outgoing, and inter-hospital calls and perform other communications related duties.

Major Job Functions

• Answer and route calls to appropriate person or department
• Absorb and assist patients and employees with placing local and long-distance calls
• Ensure emergency codes are properly handled and associated groups (Fire Department, Pilots, Rescue Squad, etc.) are coordinated and informed about all situations
• Monitor all logs
• Maintain computerized/digital alarm systems and notify appropriate staff to resolve issues or create work order requests for equipment
• Assist outside callers and staff with physician’s office telephone numbers
• Provide services for all on-call personnel, to include supplemental staffing
• Responsible for paging overhead, notify appropriate staff by email and ensure Emergency Department and Security heard the code
• Cook up repairs and changes to the phone system
• Assist outsiders in locating patients as appropriate
• Replace patient phones when vendor is unavailable
• Perform other duties as assigned

Minimum Qualifications

• High school diploma or equivalent required
• 3 years switchboard experience in a major 2000 + line facility preferred
• 1 year hospital experience or medical terminology preferred
• Computer literacy
• Ability to handle and diffuse stressful situations (sometimes involving life and death)
• Ability to remember and follow policies and procedures during times of crisis
• Excellent customer service skills
• Ability to type 40 wpm
• Ability to operate multiple computer software programs simultaneously