Swiss Applications Engineer

About the role

Provides Swiss CNC Turning technical expertise to internal/external customers ensuring customer development, retention and satisfaction. Designs and develops machine programming processes to create parts, performs customer phone support for applications troubleshooting, and provides customer machine specific Application Program Training.

Responsibilities

• Builds internal/external customer and vendor relationships to ensure teamwork environment.
• Performs pre-sale technical sales support to sales team & customer.
• Performs tooling & fixturing set-ups, programming, and run off ensuring optimum cycle time based on established acceptable criteria.
• Interprets part prints and utilizes tooling and fixturing knowledge, designs and develops machine programming process to create part(s).
• Performs customer phone support for Applications troubleshooting i.e., program errors.
• Tracks unresolved open, customer technical issues.
• Works closely with the Service Team in providing timely and quality technical troubleshooting and support to customers.
• Provides on-site and in-house customer training on machine operations and basic troubleshooting.
• Ensures operators are trained to perform machine operations in an efficient manner.
• Travels to customer sites; locally and as required, out-of-state to support customers.
• Provides assistance, support and works at trade shows and company sponsored technical training seminars.
• Creates and maintains records including documentation and reporting for machine & programming processes.
• Aids in project management ensuring timely follow-up and follow through on all assigned tasks & projects.
• Attends and participates in sales, service, company, and customer meetings as requested.
• Responsible for maintaining current technical, interpersonal, and communication skills through continuous development.
• Assumes accountability and responsibility for assigned projects and programs.

Requirements

• Two-year degree in Manufacturing Engineering or related field; or the equivalent in formal course work & work experience; or work experience equivalent.
• Demonstrated knowledge and application of machine tool products, options and functions.
• Experience and application of Swiss Machine Tool programming, program modification, and set-up, statistical process and evaluation criteria i.e., CPK, well versed in geometric tolerances, ability to read and interpret blueprints, design and develop processes for machine tool equipment.
• Demonstrated business writing and documentation skills.
• Strong interpersonal communication skills.
• Demonstrated self-starter and effective use of organization and planning skills.
• Demonstrated Project Management Skills.
• PC literate and skill efficiency in job related software/programs.
• Must be able to obtain and maintain a valid USA Passport.
• Must be able to travel up to 35% of time for customer installations and training.
• Ability to participate as a member of a team, crossing department and divisional lines.

Qualifications

• Two-year degree in Manufacturing Engineering or related field; or the equivalent in formal course work & work experience; or work experience equivalent.
• Demonstrated knowledge and application of machine tool products, options and functions.
• Experience and application of Swiss Machine Tool programming, program modification, and set-up, statistical process and evaluation criteria i.e., CPK, well versed in geometric tolerances, ability to read and interpret blueprints, design and develop processes for machine tool equipment.
• Demonstrated business writing and documentation skills.
• Strong interpersonal communication skills.
• Demonstrated self-starter and effective use of organization and planning skills.
• Demonstrated Project Management Skills.
• PC literate and skill efficiency in job related software/programs.
• Must be able to obtain and maintain a valid USA Passport.
• Must be able to travel up to 35% of time for customer installations and training.
• Ability to participate as a member of a team, crossing department and divisional lines.

Skills

• Swiss Machine Tool Programming
• Program Modification
• Machine Set-Up
• Customer Support
• Training
• Technical Documentation
• Project Management
• Communication Skills

Benefits

• Medical, Dental, and Vision Insurance
• Short- and Long-Term Disability
• Paid Time Off and Holiday Pay
• 401K Plan with Company Match
• Maternity and Paternity Leave