SVS Vision- Retail Assistant Manager - Madison Heights, MI

Duties and Responsibilities

• Aid in hiring, developing, training, and managing associate performance
• Avoid compliance with all company HR policies and practices as well as federal and state laws and regulations
• Communicate effectively with team to ensure knowledge of company initiatives, processes, and key associate information
• Drive business by leading the team to execute merchandise, operational, and customer service strategies to deliver planned sales, gross margin, and financial results
• Model service, patient care, and selling techniques to maximize customer satisfaction and achieve business objectives
• Act with urgency to complete tasks and respond to patients and customers
• Lead the team in executing optical initiatives through appropriate planning and scheduling
• Identify opportunities to grow the business and develop business plans with follow-up actions to drive profitable sales

Customer Service and Patient Care

• Provide and continuously model excellent customer service in all customer interactions
• Partner with Retail Office Manager to provide appropriate direction and feedback to the team related to customer service
• Dispense eyewear according to professional standards
• Perform key-carrier tasks including opening/closing the store, cash office, committing payroll, and responding to alarm calls

Career Progression

• Act on feedback from Retail Office Manager and District/Market Manager toward continuous improvement and preparation for future Retail Office Manager openings

Minimum Knowledge, Experience & Skills Requirements

• ABO/SVS Certification required within 12 months of hire/promotion
• A High School Graduate or equivalent Optician experience desired
• Supervisory experience with strong customer service focus (preferably in an optical store or retail setting)
• Able to analyze and solve issues of varied scope: able to act decisively to implement solutions
• Solid organizational and planning skills
• Able to continuously monitor progress in relation to goal attainment
• Able to analyze financial data, recognize opportunities for improvement, and formulate plans to address
• Able to set impactful goals and motivate team to deliver results
• Able to multi-task and remain flexible in an ever-changing environment
• Demonstrate commitment to providing great customer service
• Solid computer knowledge to include Microsoft Office Suite of programs

Essential Functions & Work Requirements

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Ability to read and write at a high school graduate level
• Ability to sit or stand for extended periods of time
• Ability to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Demonstrate physical agility (bending, twisting, reaching and pulling)
• Ability to operate a cash register, various optical equipment and tools
• Ability to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Ability to travel independently to support Company objectives and personal development